Vortex KLCC by Luxury Suites Asia

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good services & top cleanliness

Easy to take the key because he is very responsive to his customer and convenient

Pengalaman yang menyenangkan, lokasinya dekat dengan Twin Tower dan banyak tempat wisata lainnya, propertinya bersih dan lengkap, staff nya sangat membantu dan ramah, pastinya akan kembali ke unit ini untuk next trip ke Kuala Lumpur.

Deplorable experience with this hotel, avoid the KLCC channels if you can, run away because the apartment is not maintained (it’s dirty see photos), nothing works. But also there are cockroaches in the rooms and showers, and their only solution is to give a cockroach bomb (they do not check their apartment before your arrival). The towels have not been changed for a very, very long time, towels with traces/stains (see supporting image). Hot water not working either, we tried to contact them so that the maintenance comes before we visit the city but technician not available before 10-11am and no longer available at 5pm. The internet is very slow or hardly works at all, because on each floor they use a wifi amplifier and not the real wifi box, which means that the internet hardly works at all. Be careful about damage deposits, if you go through booking it is 200MYR (40 euros) because if you do not know they will ask you without scruples for 100 dollars. If you want to enjoy the swimming pool and gym it is paid and not included in the price of the hotel. We will never going back to this hotel again. Don’t trust the booking review because some of them are fake

This property was a mixture of good and not so good. Good points: Location was great, area felt safe, beds were clean, toilets were clean, kitchen was clean, washer & dryer provided, nice food options close by. Not so good points: Couch was dirty, showers were mouldy, toilet taps leaked, washing machine was missing internal parts so didn’t want to use in case it put holes in our clothes, one window had a crack from one side to the other, I had to send several messages to 3 different people to arrange to meet for check in/out. The showers were the most off putting part of this stay otherwise I would have given more stars.