Chambers Residence Kuala Lumpur by Roam

Services: VERY BAD FOR ME I Gave 2 star only because the second staff who help me with check in was polite . Staff RiNi ( Chinese girl ) was rude with me when I do late check in around 8.30pm or 9pm , when I question her information from booking vs at counter not tally she told me I can call trip.com to cancel my booking if not ok . I don't mind to pay but when she say like that without giving me validate answer really pissed me off after I feel really exhausted looking for place to stay overnight . After I called my friend in her tone of voice changed . Normally I'm not a person to give bad review but I have to share my worst experience here. I can't cancel my booking no refundable , I have to go nearby bank to withdraw money , seriously !!. Location : Great place , nearby food court, Cleanliness: looks clean but there was few small cockroach in kitchen area, water jug with still water inside ? Previous use. Parking : U have to pay Rm19 according to the staff but I received confirmation rm10 additional charges to pay at property not sure which is true now . U have to pay deposit rm200 during check in , if pay cash u will get back during check out if by QR code or card I will received in 7 to 14 days as per staff. Trip com staff : Thank you for attending my call and you try ur best to help me . Unfortunately we not able to cancel bcz property refused to refund me . Chamber: Please teach your staff to treat all equally and great customer with smile at least this can melt those customer coming after tired travelling.

衞生：毛巾千萬別用太臟了，上面都是污漬，一定要住的話帶好一次性四件套，和一個床單當被子 環境：泳池還不錯，窗户能直接看見雙子塔 房裡跟圖片是一樣的，但是有200馬幣按金，7天了還沒退我

The location offered a perfect combination of great design and exceptional service! What really stood out was how the staff were above and beyond to accommodate our last minute requests 🥹 highly recommended!!!!