Dietla 32 Residence

Good location, nice clean room. Need password to get the key from box.

Nice clean place, walking distance everywhere. Overall good value for money. Could do with extra pillows as they were very small and thin. No parking only off street -impossible to find a spot! We end up parking at near 5* hotel for 160zl per night. Breakfast was inlcuded and delivered to door - again very good!

The room was much smaller than the photos showed on the website, this is my biggest complain. It's a small room with a small american kitchen, a small table and two chairs. Then, a ladder to the mattress on the floor of the mezzanine. But it was clean, very quiet and with a very good room temperature. The bathroom is also small, but the shower had excellent water power. Breakfast included in the price was a plastic tray delivered to the room door with fruits, yoghurt with granola, a roll and a small butter, no jam, no cheese. There's coffee and tea in the room, but no cream. And the last day, although it was scheduled to be delivered at 8am, we had to leave at 8:25 to catch a tour and it hasn't arrived. We left without breakfast we paid for. I would recommend you have breakfast elsewhere. But if you just want a place walking distance from the castle, the jewish quarter and the old center, a place to sleep well and take a good shower, it's perfect.

I paid for a twin bed, got a single one. I also chose this place specifically for breakfast but didn't get any and I couldn't find any instructions on how to actually get the breakfast in the morning so I had to go eat somewhere else. The only written info is a wifi password on the door which did not even work. Front desk works from 11 am which is already the time of check out. At least the room was clean.

Our trip started at the Dielta 99 apartments then due to sewage issues was moved to these apartments. On arrival they were bigger than previous, however had not been properly cleaned. There was food on the wall, dirty fridge, chips out the cupboard doors, i complained and was moved, this apartment had urine on the toilet seat and dirty footprint in the bathroom floor, marks up the wall, i spoke to the lady in Reception who said wipe the toilet and the cleaner would clean in the morning. This was Tuesday and not once did the cleaner come in between then and Saturday when we left, messaged the hotel twice but to no avail. Its a shame as these apartments are ideally situated and nice apartments, but they are in dire need of some TLC and maintenance. They are advertised as being fully sanitised between bookings this clearly is not the case. There was only 1 saucepan, 1 wine glass, but 4 of everything else. The entrance hall to the rooms is very dark and smelt fusty. The gentleman in reception was not the most welcoming and very abrupt. These are just a few photos we took

Don’t be fooled by the nice photos online…this place could be amazing if they made the effort but unfortunately they don’t. Check in was bizarre, didn’t ask to see passports, didn’t need to sign anything, didn’t tell us check out time etc just showed us up to the room. Whilst being shown to our room 5C I noticed a large plastic box of cleaning products, an iron and ironing board and thought they must have just finished cleaning the room; but no these remained in the hallway all night. Bit of a health hazard if children get ahold of the bleach which is just sitting there in the hallway. Room was nice to look at; but the finer details were totally lacking. Bathroom filthy, dirtest I’ve stayed in, helped myself to the bleach in the hallway and cleaned it myself. Shower tray overflowed and leaked into the bathroom floor so we had to use one of our two towels to dry the floor; no bath mat etc. Marks literally ALL OVER the walls, nothing a lick of paint couldn’t fix. Bed was a mattress on the floor…with one pillow each. No curtains so don’t expect a lie in. And the electric box ticked all night like a clock which can’t be a good sign😂. Wi-Fi connection was good and the interior is nice, but it could be a million times better if they just made the effort and actually cleaned it. Wouldn’t return nor recommend.

Fantastic location only a few minutes walk into the square. We stayed in the maisonette apartment and it was a good size. I find having the kitchen facilities very useful on city breaks. The check in and check out process was simple and the instructions were clear. Only criticism would be there wasn’t cleaning equipment, such as a broom or hoover. We visited during winter when there was a lot of snow and found the wooden floor in the apartment kept getting covered in grit and had no way of brushing the floor. Also a full length mirror would have been a nice addition to the apartment.

If staying in room 2C, bring yourself a peg for your nose!! We arrived late last Wednesday night so the key was left for us. As soon as we opened the door the smell hit us in the face. You would’ve thought something was dead in the room. We obviously needed to shower after a long day of travelling. We were left with 2 towels, one bath towel and one hand towel. Not much use when there’s 2 of us. We were up early the following morning for an all day trip. We went down to the reception to find a sign on the door saying they don’t open till 11. Since we knew we were going to be out all day and wouldn’t be back before the reception closed, we emailed the email address that was on the reception window. We asked for extra towels and made them aware of the horrendous smell in the room. We arrived back late that night and surprise surprise there were absolutely no towels left, the room still had the awful smell and my email had been ignored. The following morning we waited for the reception to open before we went out. When we went in we explained that we didn’t have enough towels. The women went looking through the back and said they don’t actually have any large towels left. When I mentioned it wasn’t good enough she said to come back at 2pm and she should hopefully have some then. We then mentioned that we had emailed the day before and asked if someone could look at the smell. The response was pretty blunt from her………”oh, eh, erm, well it’s an old building so we can’t do anything about it”. Then she turned her back on us. We were so glad we were only staying there for 4 nights, the smell is something that was unbearable. You could smell it when you were in your bed at night. Good job we were out all day because you couldn’t spend any more time in there than you really needed to. The location was pretty good but apart from that we wouldn’t recommend and we definitely won’t be be back.

Apartment was small but was fine for me as I wasn't there very often! Had a large fridge, cooker, cutlery and everything you would need. Dietla 32 residence is located in the Kazimierz area and very near to Wawel castle, had a few convenience stores nearby which was handy :) Dietla 32 organized both of my trips to Auschwitz with Royal Tours which I highly recommend visiting, it includes pick up and drop off from the apartments, the driver was really friendly and also the Salt mine tour which I really enjoyed. Room was clean, had a hairdryer, lots of sockets to charge phones/etc, although shower was on the small side. Overall had a good stay, and the prices are great! I will stay here again as I hope to visit Krakow again :) Thanks Katie