Metropolitan Apartments

My friends and I booked 2 apartments at this hotel, based on their photos on ***********. We arrived, but the receptionist was only available by telephone, and told us to pay the "receptionist", who was really just a Ukrainian cleaner, who spoke no English, or any other language that my group speaks (Czech, German, Italian, Polish, Russian, etc, etc). We paid by card, and were shown through corridors, through a dirty courtyard, to an old, decrepit building that should have been condemned, and up to our "apartments". They were nothing like the photos, there were excrement and vomit stains on the carpets in one room, broken furniture, rusty appliances in the kitchen, etc, etc, etc. We tried telephoning, but they didn’t answer the telephone. We ended up leaving a message on their answerphone, but with no reply. We couldn’t stay there, so we found another hotel, and are still trying to get our money back from Metropolitan, but they refuse all contact!

These pictures need updating , this place can only be described as a half way house , utter filt , was in my room for 10 minutes before booking alternate accommodation, stay clear at all costs it’s absolutely disgusting

Нам понравилось проживание в этом отеле. Были приятно удивлены. Хорошо отваливается, есть стиральная машина, что очень важно при отдыхе с детьми. Близость расположения ко все достопремечательствам. Можно передвигаться пешком.

Были проездом в Кракове на одну ночь семьёй. Все понравилось. Очень отзывчивый персонал, помогли донести багаж и рассказали о городе. Всегда готовы были помочь нам. Хорошо убраный номер. Близко к рыночной площади и к вокзалу. Остались довольны.