DoubleTree by Hilton Krakow

Thank you for such a lovely and comfy stay with the outstanding service from the receptionists to the maids, the chefs, the staff, and the mechanic. All my needs and wants fully served perfectly. See you my second home in Krakow❤️❤️❤️

Sadly, I am forced to post this review since the hotel staff never got back to me to clarify why my room was in shambles. So let's start off with the good. The hotel is located in a quiet, relatively close to the center area. The staff were kind, especially the restaurant/ bar folks. It was the second day of Christmas, and they were super helpful and sweet. The standard room beds were comfy, and the decor did not look tired. If traveling by car, make sure that you are aware of the parking fee (not much street parking near the hotel). Sadly, that's all the nice things I can say. The bad: we were greeted by a wood screw hidden in the carpet. Luckily, it only punctured a hole in my slippers, not my foot. The shower riser rail made an awful clunk falling down after I took a shower. All I can say is, luckily, it didn't break the glass (sarcastically guess maintenance had the year off). The last one really is the worst and really boils the blood in my veins. The towel had some brown skid mark looking streak ( i will leave you to your own conclusions, dear reader, but one can't help and let their mind run wild... bathroom toilet towel.... All I said is thank God I opened up my towel before taking a shower! Seriously sad that the checkin staff told me the shift manager at first wasn't in (later, when I was in a hurry to check out somehow they could be summoned) but they will get back to me after I send them my email and phone#. Lesson learnt, you try to be cordial kind and you get ignored. I should have called The State Sanitary Inspectorate to investigate the brown stuff on the towel.

The guy behind the reception desk was lovely. They give cookies to their guests also.

great!!! the stuff was extremely friendly and the pool area was excellent!!!

The room was lovely and exactly like the picture. The only downside of this hotel is that it is a bit far from town and a bit complicated to get to on foot. However, overall, I would definitely recommend.

Definitively recommended if you are looking for a short stay in Krakow in a quite area, not far from the center. Room was very clean and all receptionists very kind!