Hotel Maksymilian

Reception was very kind and helpful. The room was clean and comfortable. Excellent location. I really enjoyed staying at this hotel.

Clean and comfortable. Reception was friendly and helpful. Excellent location.

Wszystko ok polecam.

Really nice comfortable hotel in a great location. Room very clean and well equipped. We were on 4th floor and it was very quiet. We had a great night's sleep each night. Breakfast was good, adequate choice in a nice clean environment. Staff were friendly. Location was excellant for exploring krakow and main square a 5 minute straight walk along from hotel. Hotel offers excellant value for money.

I really hate to leave a review like this since my partner and I made the most of our lovely trip. However upon arriving at the hotel, everything seemed fine—the location was great, and the room, though small, was perfect for us and had everything we needed. However, after one of our long day trips, we were very tired and slept in until noon, leaving the hotel around 1 PM. When we returned, our room was unclean. This didn’t bother us too much as we had enough toilet roll, but we needed clean towels for the morning. When my partner asked the receptionist for towels, he was scolded and told, “If the room hasn’t been cleaned, you don’t get any towels,” and was shown to a vacant room to grab towels from he felt embarrassed and appalled. We didn’t complain and made sure to leave early the next day so the cleaners had more time. After staying for three nights, we noticed the air conditioning remote was missing. In a panic, we thought we might have packed it, so we checked with the receptionist. She told us it was taken because it was “winter”but we already had it for majority of our trip? The room got very stuffy at night, the only time we would use it was for cold air. We were told to call reception to control the air conditioning, which made no sense calling at 2am to ask for the remote to the air conditioning in our room? When we asked for the remote, she spoke over my partner and said, “Just let me know” while we were letting her know there and then that we wanted it back, we were so baffled. While we tried not to let this ruin our experience, we had to keep the window open at night. I don’t know if it’s a staffing issue but the behaviour of these staff members needs reviewed to avoid making other guests feel like this.

Locations is great and staff were wonderful especially Monika! :) Only a 10 min walk into the old town where there is plenty to do. Cosmic games bar is only over the road- which is really good fun. Rooms were nice and clean and breakfast did the job!