Jess Hotel Kpalimé

This place could be fin e, but staff are rubbish. They promised us a breakfast at 6.30am, but didn't manage it. A receptionist watched us for 10 mins in breakfast room, without telling us breakfast was at 7am. There was no menu, only one option for dinner. A waitress whose only words seemed to be 'non'. Service and the desire to please ought to be the easiest thing to get right, but in fact was very much lacking.

The hotel is pretentious and poses as kind of luxury one, but the service is appalling. Arriving at 6pm they hadn’t rooms ready, no clue about where keys could be, bed still unmade, no towels in the bathroom, let alone toiletries. They mismatched the rooms so that I got a double bed on the ground floor whereas a couple of ladies one of whom with motility problems got a room with only one bed on the second floor ( no lift)! I asked for a blanket for my bed as I had the AC straight on my face and it took me over one hour and several tours to the reception to finally get one. The room looked shabby and unclean, the shower sprayed in all direction and the toilet flushed with great difficulty. Water was hot, luckily. The wifi worked badly everywhere. The staff were rude and unhelpful. Dinner was poor and breakfast even more so. In the evening there was music from the garden, very loud, till 11 pm.