Tài Khoản Khách
ngày 21 tháng 6 năm 2024
Our overall experience at the hotel was good, but it had a rocky start. Upon check-in, we were given a disability accessible room, which was in poor condition. The floor was dusty, and there were no amenities provided. This was quite disappointing and not what we expected at all. However, after bringing this issue to the attention of the staff, they promptly changed our room upon request. The new room was much better – clean, well-maintained, and equipped with all the necessary amenities. This room met our expectations and contributed significantly to improving our stay. Despite the initial inconvenience, the staff's responsiveness and willingness to rectify the situation were commendable. It showed their commitment to ensuring a positive guest experience. Overall, while our stay began with some hiccups, it ended on a much more positive note thanks to the helpful staff and the quality of the second room. We appreciate the efforts made to resolve the issue and would consider staying here again, hoping for a smoother experience next time. Would recommend management to check rooms for cleanliness and amenities to avoid such issues in the future.
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