Sabah Oriental Hotel Kota Kinabalu

The hotel overall is average. The hotel cleanliness in the room is not satisfied corner of furniture and bed have dust, room phone is not working on some button, customer service for housekeeping is slow more than 1 hour as request for hair dryers and rude manners for some staff, and terrible for the toilet very old and feel uncomfortable dirty and bath tub is very old and rust. Whole hotel need to renovate which it is very old. Not recommended to friends and family and probably not to come back if no improvement or renovation. Good luck to management hotel.

The hotel didn't have my booking from trip.com It takes more than 40 minutes to settle my registration and get room key.

We were very disappointed with our 2 day stay. Considering the hotel claims to be 4 star, it struggles to meet some basic standards of a 3 star hotel. After 1 night we considered leaving. The room and bathroom was in poor quality with marks and dust everywhere including corridors. The pillows were old and lumpy and the sheets had stains and holes. The water was barely warm. Then our Aircon stopped working and started smoking. When maintenance came they told us to change room, we waited with all our things downstairs for over an hour and had to keep asking reception for a new room or refund us for our last day. Our new room has similar problems but the Aircon worked. I will preface this that the staff were polite and helped us when we called. For example, we asked for the corridor music to be turned off after 10pm as it can be heard in the room and they also brought us a new hair dryer as the room one was broken. There were other problems but these were the main ones. I understand this is an older hotel but some of the issues could be solved quite easily by management.

1 Night stay only 10 pm to 4 am, need to catch early flight. Upon checking in, had room issues as the receptionist (local male) said full twin bed room since we arrived late. I insist i already mention it and requested a twin bed room only. It takes about 10-20 minute to wait as he give a room key of twin bed. Turn out it was not full actually🫣 idk. So problem SOLVED👌. Location was superb. By grab to night market Rm 9 and from night market back to hotel on foot 7k steps 😛.

Every time I checked in here, bathtub water stopper, tv remote control and foot mat are only available upon request. And before this, if the package I paid for included breakfast, the hotel would give us a buffet set. But for the this time the hotel only gave us ala carte menu which is only 2 choices for dinner set. Maybe the dishes should be mentioned as ala carte or buffet to avoid customer confusion.. overall is ok.

Location quite far from shopping mall. Need take grab car to other place.The aircon not cold but room is clean and spacious.Ok for short stay.