Hyatt Regency Kinabalu

Stayed 3 nights for RM1860 at Hyatt Regency KK for our anniversary. Unfortunately, the experience didn’t meet our expectations for a 5★ hotel. 1. Room details were unclear – I filtered for a bathtub but the room had none. 2. Despite emailing in advance, no small anniversary gesture was offered. Other hotels have given complimentary cake even for 1-night stays, but here only celebration packages were suggested. 3. Breakfast lacked variety – mostly the same dishes with only slight changes. 4. Reception service felt less welcoming compared to how they treated foreign guests. 5. Even after paying RM65 for a cake package, we were told it would be delivered the next day at 7pm, but it suddenly arrived just 2 hours after check-in. Very poor coordination between staff. 6. During check-in, I noticed a board at reception stating that guests checking in between Merdeka and Malaysia Day would receive F&B vouchers. It didn’t mention that this was only for bookings made via the hotel’s website or specific platforms. As a guest, this felt unfair and not transparent. Only the view is superb since we choose sea view. The value and service were far below expectation. Hope the hotel can improve, but I personally wouldn’t choose Hyatt Regency KK again.

The Hyatt Regency in Kota Kinabalu offers a phenomenal view of the South China Sea which you can request it via booking. The room itself is in a mediocre state with signs of aging as the windows won’t close properly and there is a drainage sound whenever the sink is turned on. The swimming pool is quite small and can be crowded at times making swimming laps not ideal. The buffet offers a variety of food and the service was friendly and helpful.

A centrally located luxury hotel offering stunning sea views, spacious rooms, and top-notch service. The breakfast buffet is excellent, especially the local dishes, and the staff are warm and attentive. Ideal for both leisure and business travelers, with easy access to the waterfront and city attractions. A comfortable and elegant base for exploring Kota Kinabalu.