Ginge5
ngày 5 tháng 10 năm 2024
A stunning hotel with poor service.
The location is perfect for those looking to get from the airport and into relaxing mode.
The amenities are first class and the food options are good.
But,
The service is so poor in comparison to the Shangri-la Ria rasa, just down the road.
After staying at both, it feels like different companies.
Before I arrived I asked both hotels for excursion and activity reccomendations. Ria rasa helped and booked multiple exciting tours.
This hotel didn't respond multiple times, so I chased and emailed again and again. Eventually being sent a link to an excursion company with tons of 3-5 day jungle tours. This was a two night stay.
When we arrived I asked again about activities. I was sent to a desk that nobody was stood at, waited for far too long, found a qr code messaged and was told it wasn't their job.
Eventually in the guest handbook I found the contact details for fishing and boat tour. I didn't get a reply until after all the next days tours had departed with a message saying we are full.
Honestly if you have the choice I would highly recommend the slightly longer transfer and head to the Shangri-la Ria Rasa instead. You'll be treated well, the hotel is more relaxing and the staff acknowledge your existence.
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