Hilton Kota Kinabalu

The service and place was just really awesome. Everything was so smooth and the staffs were really welcoming and helpful. Location wise, very strategic and I walked around because I felt like everything was within walking distance. While cheking in, you also get complimentary juice.

Absolutely beautiful hotel from the moment you step in. Felt safe as a female solo traveller. All of the staff were friendly. The pool was super clean and the rooms were perfect. Breakfast was amazing as well

Staying here for my birthday celebration with my little one and my husband, it was such and delightful experince spend the night there

Everything is good from concierge, reception, coffee, breakfast,dinner,cleanliness, friendly staff .

Good location and good service hotel. Clean and big room for family.

Stayed for 7 days, after 5 days in Hyatt Regency. Thought the 2 pretty comparable and was pondering I should give 4 or 5 stars. Then, when I checked out, the man at the front desk wanted to deduct the tourism tax (which I already paid with room pre-payments from the 300 cash deposit. The man asked me to show proof, but showing "tax and fees paid" is not good enough, I must show him something with the word "tourism tax". When I finally found it on my cell phone, he took a photo to prove I did not rip them off - for 10 myr while I paid around 400 a night for the room. When I complained, the guy said "it's ok". I said for a reply like that I should give them 2 or 3 stars. Again, he said it's ok. So I will do just that. BTW, Hyatt only pre-authorize the deposit on my credit card but did not charge it. Hilton would charge the credit card, only to be refunded 2 weeks after check out, which is why I use cash to get refunded immediately. I thought that was also pretty cheap for a 5 star hotel to inconvenience hotel guests this way.