Citadines Waterfront Kota Kinabalu

We spotted a huge Cockroach in the hotel room during our stay but we weren't able to find the number on the room phone to access the guest experience or concierge. Hence, we took extra time to contact the Ascot staff on the website by ourselves. It took around 30 minutes for a cleaning staff to come. We had been feeling anxious that we ended up managing to kill the cockroach ourselves before the cleaning staff arrived. We were completely disappointed and felt unvalued by the so-called 4-5-star hotel. Even though we came down to talk to the manager about a room upgrade, the manager told us that she had a meeting coming up and that there was no guarantee. Despite we ended up getting a room upgrade, the hotel experience was unsatisfactory with unprofessional trained staff. Please consider an alternative stay.

Superb location right by the water. Has a swimming pool and even an infinity pool. More importantly, rooms are clean, modern, and has a functioning kitchenette (full size fridge, stove and sink!). Highly recommend the Citadines over the “brand name” hotels!

Location is perfect , the room clean and tidy . Recommended👍🏻👍🏻 I would like to stay here again if have any chance.

strategic location room small but fully equipped with microwave, small kitchen & refrigerator.

Top quality hotel. Good location, great service, good facilities like gym and pool. Also got lounge for guest to enjoy the sunset

A very good room so far Got kitchen and all facility Very clean Would like to suggest hotel can provide prayer Mat in every room So easy for traveller muslim TQ

I stayed here for 3night. I arrived early around 7am due to my early flight, staffs offered us an early check-in (which i did not use due to my schedule). On the last day they allowed me to use their shower facility for free even after the check-out. Thanks to you i could be on the plane feeling fresh! I really enjoyed the stay at this hotel. Thanks to you my trip to Kota Kinabalu was so memorable. I will come back!!!!

a newly opened hotel close to the seafood market and night food market, so a fishy smell once you enter the hotel area. The hotel itself is clean new and tidy, there is a nice swimming pool. Take note that the sound proof of the hotel is not good. You clearly heard the mosque announcement nearby and people walking , talking along the corridor. It’s a problem if you are light sleeper. Since it’s too new, the grab driver cannot locate the pick up so it’s better if you choose The Shore Residence ( connected to the hotel lobby) for grab pick up .

Very convenient and strategically located a all the hotspots!