Pelagos Suites Hotel & Spa

My wife and I stayed at Pelagos Suites Hotel & Spa in a junior suite with a shared pool between 11–21 June 2025. This was a special trip to celebrate my 40th birthday, and overall, we had a very enjoyable experience. The hotel grounds are beautifully maintained, and our suite offered a superb sea view which really added to the holiday atmosphere. The staff were genuinely lovely and very helpful throughout our stay – a real highlight of the experience. The selection of food included in the all-inclusive package was good, varied, and well-prepared. Drinks were decent as well, and service in the bars and restaurants was always friendly and efficient. Unfortunately, a couple of issues did detract from the overall experience. One disappointment was when we borrowed an iron and ironing board. The iron provided was old and dirty, and as a result, it caused damage to several of my clothes, including shirts and shorts. Although the guest relations team offered laundry service as a form of support, the materials had already been damaged beyond repair, and no cleaning could fix that. Another significant letdown happened on our final day. We had arranged and paid €220 to extend our check-out to 9pm due to a late flight, hoping to relax and enjoy our final hours in peace. Sadly, this was disrupted by guests from room 107 who invited another couple from a different room to the shared pool area. The noise and lack of privacy made it impossible to enjoy the space we had specifically paid extra for. While we did report this issue to reception and mentioned it again during check-out, it was disappointing that no compensation or follow-up was offered. We’ve stayed in many 4- and 5-star hotels before, and this type of situation – especially when paying a premium – is something we’ve never encountered. In the end, we left feeling a bit exhausted and let down, especially as this was meant to be a memorable birthday celebration. It’s unfortunate that the holiday ended on this note, as the rest of the experience had been very positive. We would still recommend Pelagos Suites Hotel & Spa for its overall quality, kind staff, and good facilities. However, we do hope the hotel reviews its policies around shared amenities and handling of guest feedback, particularly in cases where guests pay extra for enhanced services or time.

We’ve just returned from a 10-day all-inclusive holiday at the Pelagos Suites Hotel & Spa in Kos, where we stayed in a junior suite with a shared pool. Overall, we had a lovely experience. The hotel is beautifully designed, very well maintained, and blends perfectly with the surrounding area in both color and architecture. From the moment we arrived, the staff were incredibly welcoming and attentive. We truly felt well looked after throughout our stay, and the hospitality stood out as a major highlight. However, there are a couple of points worth mentioning that affected our overall experience. First, on a few occasions, we needed to borrow an iron to prepare clothes for dinner. Unfortunately, the iron provided was old and dirty, which caused visible stains and even burnt damage to my shirt and shorts. While customer relations kindly offered a cleaning service, the damage to the material was beyond repair. I appreciated the gesture of support, but it was disappointing nonetheless—especially at a hotel of this standard. Another issue occurred on the day of our departure, June 21st. Our standard checkout was at 11 a.m., but we chose to extend our room until 9 p.m. due to a late-night flight. We hoped to enjoy a relaxing final day using the pool and hotel facilities before the overnight travel. Unfortunately, that peace was disrupted when guests from the first room (Room 107) invited friends over, who used the shared pool and took up sun loungers. They were also very loud, making it difficult for my wife and me to unwind. I reported this to reception immediately, but no staff member appeared to intervene. I also mentioned this during checkout, as I wanted to provide honest feedback—especially since we paid a premium for the junior suite and a significant fee for the extended stay. This was a special trip for us—celebrating my 40th birthday—and we had hoped to end it on a relaxing note. Unfortunately, those last few hours were quite stressful, and no compensation or acknowledgment was offered, which I would have expected to some degree from a 4+ star property. In summary, we had a very enjoyable stay overall, and the hotel certainly has a lot to offer in terms of beauty, cleanliness, and friendly service. With some attention to detail—particularly around guest comfort, room equipment, and enforcing pool etiquette—the experience could be truly exceptional. Thank you again for a memorable holiday.

We just returned from 10 days at Pelagos Suites Hotel & Spa. We were very sorry to have to go home, could have easily stayed 21 more days! We’d like to review the hotel, because when we were looking into hotels to pick, and eventually picking this one, we loved all the information we could find, and we hope this helps others too. Our review is based on our stay in the first 2 weeks of September, booked in room 1103, a Superior Villa with private pool (for 2/3 people). First of all, we’d like to thank the Guest Relations Team. We were there for our honeymoon and we found a lovely card and cake in the refrigerator. Very thoughtful and much appreciated. Additionally, arriving around 11 pm at night, we also appreciated the provided sandwiches, fruit and snacks in our room. The service provided by the Guest Relations Team is wonderful! The reception desk is equally attentive and helpful. The first night, after arriving, we went for a drink at the pool bar, which is open until 1 am. Very convenient. Very friendly staff. In the morning, on our way to the main restaurant for breakfast we first noticed the cleanliness of the resort. The smell of the soap used to wash and scrub the walkways and pavements was really nice. The green and gardens are so incredibly well maintained and also clean. We loved walking around and exploring. The building and public areas to sit and relax, everything breathes luxury and cleanliness. Our compliments! We were welcomed daily by Kalliope outside the restaurant and by Fanis inside the restaurant. These 2 staff members made our entire vacation very pleasant. Kalliope is always smiling and very helpful and Fanis is service oriented, level 100, and made sure we never had to ask for our drinks. He saw us coming placed our juice and coffee for breakfast and sodas during dinner time. We cannot stress enough that these people are really the stars of the restaurant. We very much enjoyed all the breakfast, lunch and dinner we had. So much to choose from and well prepared. Different dinner themes every night and it was so good, no complaints there. Regarding the dress code: we were well prepared and dressed up daily. We soon saw that really every man in the restaurant wore shorts to the dinner and that the dress code (long trousers) was not really looked after. Which was quite nice, because it was extremely hot and nice looking shorts were more comfortable. So, I wouldn’t worry about the dress code, just like nice and pay a little attention, men can wear shorts/chino. No worries. We loved our daily walks to the snackbar for our ice creams, crepes, fruit and hot dogs. Also a very friendly lady, making sure you received you snacks fast. The different bars on the resort are well accessible and there is always somewhere to sit. We loved the pool bar and also the adults only area pool bar. There is a convenient shop on site where you can get your souvenirs, water toys, snacks, etc. There is also a mini market right besi

The animation was great. The Girls are very friendly and maken you feel welcome. The resort is really nice looking and all the rest of the staff is also really friendly and ready too help you with everything. The food is very variated, so everyone can eat what he likes.

We came for a four-day all-inclusive stay. The hotel itself is beautiful and well-maintained. The website states there are additional restaurants — Italian and Greek. It turns out they are only included if you book a minimum of one week. This is not mentioned on the website! The "pool restaurant" listed on the site is actually just a food stand with poor, inedible food. The food in the dining room was below any acceptable standard — Simply not tasty, Made with low-quality ingredients, To the point that we didn’t even feel like going to eat. Very disappointing. The staff is friendly, but not particularly so. We will not return.

This is a grade A hotel. We went all inclusive and the hotel did not disappoint in any way. The drinks selection was very good, the food was excellent. The grounds are well maintained and were being maintained as well. There are three pools. A family pool, an adults pool and a side pool. The room that we had was comfortable ( including, unusually, the pillows ) and well kept. I have nought but praise for the staff who were all friendly but also professional. My wife has difficulty walking but this presented no problem with the hotel. I can only have one, very minor, gripe and that the bath was a bit slippery when wet, easily solved with a few stick on non slip patches. I heartily recommend the Pelagos Suites and Hotel, a lovely, lovely experience.