Philippion Citi Hotel

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We went as a couple for a vacation to several Greek islands, at the island of Kos we chose the Philippion hotel to stay for two nights and thankfully it was only two nights. I would like to mention that, before we made the reservations, we looked at different websites for various opinions about the hotel and that is why at the time of booking we asked for our accommodation to be in the renewed space of the Philippion hotel. I was answered that it would be dependent on the availability at the time of my reservation. Firstly, we had some difficulty finding the establishment because the hotel's facade did not correspond at all to the images that had been provided to us through the website where we made the reservation. When we found the hotel, we saw that it is not as "modern" as the images provided by its management appear. When we arrived at the room we were schoked because it had nothing to do with what we were expecting. The room was dirty, it was small and the bathroom was disgraceful. Secondly, this is a hotel that does not focus on resting its guests, as the cleaning staff at 8:50 am were knocking on the door to come and "clean" the room, yes, I put cleaning in quotes because they just made the beds. The bath towels were not even changed. We usually leave the towels that are to be changed in a corner of the room floor so that the staff can distinguish them more easily. In this case, the employees took the used and dirty towels and put them back on the bed. The price we paid for our stay was not cheap, which is why I was so outraged by this experience. Finally, we were led to think that this hotel had a swimming pool, which is completely false. When we asked about the pool, they told us that it was a mistake on the part of travel agencies and that they are tired of saying that they don't have a pool, which doesn't really add up because we made reservations individually and even here on Tripadvisor they say that this establishment has a pool. . Without a doubt, we do not recommend nor will we return to this hotel whose real name we do not even know, it was a horrible experience.

We thought that the hotel do not give towels, so we used our own towels, and now this is our last day and we are getting shower towels. Last 3 days NO ROOM CLEANING. Location is good. The only good thing is the location and friendly staff, nothing more..

The room was comfortable but also a little dirty, the Air conditioning did not work properly and we didn’t have a sea view from our balcony. The staff was very friendly and the breakfast was good but there was not much to choose. It was OK for 3 nights but would not recommend for longer stays.

Very friendly staff, the best location in Kos, very close to city center, nearby market, nearby car rental, clean rooms, tasty breakfast, we highly recommend this hotel, we will come back for our next holidays for sure, thank you hotel Philippion

I would not recommend for anyone to book this hotel. Firstly, we chose this hotel based on 3 websites stating it had a swimming pool in the facilities, which was not the case. When discussing with reception, the lady was very rude, unhelpful, unsympathetic despite showing her a pool was listed under facilities on the website. She proceeded to hang up on *********** when they tried to contact her to resolve the issue, and told us we would be charged by *********** if we cancelled, which was not the case. This hotel was definitely trying to scam us for our money and mislead us on the facilities. Furthermore, the room was dirty, smelt and did not have towels or a working air con. We did not end up staying and moved to a 2 star hotel nearby which was of much better standard. An overall awful experience