Xeno Eftalia Resort Hotel

This was the worst place I stayed in, I have visited Turkey many times but this resort is something out of this world. First of all the staff are so rude I can’t explain this level of rudeness to anyone, and very little staff speak English. The shower in my room leaked I tried explaining the issue to reception to be met by Advina I think her name is, but I will call her miss Trunchaball from Matilda because that’s who she was. While telling her and explaining the issues she rolled her eyes, huffed and started serving Russian customers.She then said she will send maintenance to the room speaking to the other staff in Turkish. I may not understand Turkish but she was obviously talking about me as they both shook heads and her body language and manners clearly showed this. The maintenance man came which he couldn’t speak a word of English tried showing and explains to him what the issue was, he swapped the shower head and just put silicone down. The shower still leaked and my kids kept falling in the end I just got a mop of the cleaner because you just couldn’t win. The third night was woken up in the middle of the night by a drunken couple fighting and banging in the room next to me. This went on for over an hour the police was called and scared my children at one point I thought they were going to come through the wall. I rang reception to be told the police are dealing with this incident I was frightened to leave my room. The police turned up all noise, banging shouting, continued until another half an hour. Twice the police came to this hotel and it’s not family friendly at all. The rooms are really old small, what is advertised as a family room you don’t get you get a room and my baby travel cot was squashed against a wall and there was no room to move. The floor on the tiles had bits missing and my one year old baby kept falling over the dents on the floor. The food is shocking all cater for Russians even labelled in Russian and Turkish so if you got allergies or intolerances this is the worst place. The food is not fit to eat it all boiled and bland and the Russians just push the queue, push you out the way and they always get served first. They turn the air conditioning off in the lobby is the evening so it’s humid and you can’t sit or do anything. There was so many racist incidents and the staff just brush it off, and one girl complained and was told the Russians pay more so they get first priority over everything. The top floors smell of sewage and drainage and honestly it makes you sick, you get the odd whiff of it around the hotel makes you sick. If your Russian this hotel is for you and they don’t cater and hate the British , breakfast doesn’t even have a toaster there’s one panini maker which you can use to make toast but it’s always dirty and if your a vegetarian you won’t be able to use it, no omelette maker just your traditional Russian breakfast and some cereal so I didn’t eat breakfast at all. Some many instances whe

Here is good everything like entertainment, Tete is good he do aqua gym and volley ball. Ernest darts, morning gym and water polo. Anna darts and mini club. Poor and beach is good we like food and drinks. We're enjoying the environment. Rooms very good.

We have just returned from our 10 day holiday at Xeno Eftallia resort and we have loved it. We did a last minute booking and read some reviews after we had booked and it made me really anxious about staying at the hotel. However, there was nothing to worry about. The hotel was beautifully clean. The room was small but perfectly adequate for what we needed and the bathrooms have obviously been updated recently. Staff were hard working and constantly cleaning and keeping the communal areas tidy and clean. The bar staff and waiting on staff were friendly but had to deal with a lot of ride customers - basic manners went a long way and we found them all to be really friendly and helpful. My 2 children enjoyed the pool area and spent a lot of time in the pool and using the slides. Food in the hotel was incredible. We will try anything but there seemed to be plenty of choice and something for everyone. Entertainment was good. The only downside, for us was the air conditioning. During the day, the hotel lobby was air conditioned and was a lovely place to sit and relax if it was too hot outside. However, in the evenings, this was switched off. Evenings were very humid and it would have been nice to have an air conditioned area to sit and enjoy the evening entertainment. Luckily for us, our room overlooked the entertainment area so we were able to go to our room if it was too humid and cool off before watching the entertainment from the balcony. One review we read suggested that loud music was played until the early hours of the morning. This was not the case. There were a couple of nights where there was loud music but this was finished by 11.30ish. We can't thank the staff at the hotel enough for making our first experience of Turkey such a positive one.

I'm here and I can say this is the worst hotel when it comes to organization. The lobby bar should be open 24 hours, but it is never open. There is only one person working at the bar, and it is crowded at 9 o'clock, which is the busiest time. There is no ice, no juice. This is not possible. Very disappointed.

AVOID this place at all costs. It's not a family friendly hotel at all unless you're from Russia. There's a serious breakdown in communication with the staff/reception because of the language barrier. It took numerous attempts for us to get upgraded to a bigger and better family room due to the poor state of original rooms. The food is definitely catered towards the highest percentage of customers who are Russian. There's no air conditioning in the dining areas which is problematic in 42 degree weather. We went all inclusive and you have to pay daily for your children to enter the kids fun zone. You have to pay for the ice creams and most of the drinks. We spoke with many other UK residents there who all shared accounts of being racially targeted and intimidated by the Russian residents. The kids water slides are only open from 10am (or 10:30am dependant on when they feel like opening them) and close at dinner for few hours then again around 5pm. My two children, mother and myself came down with food poisoning which took 2 days out of our 10 day holiday due to being bedridden. We also had to argue with the management to allow us to bring bread and salad to our room while still recovering. All in all this will definitely be a memorable holiday unfortunately just not in a good way, especially since I paid for too! Unless you are Russian you will not fit in here and they are so rude and ignorant they just barge you out of the way to get what they want. Stay clear of this place.

We had a mixed stay at Xeno Eftalia Resort, with some enjoyable moments thanks to the hardworking staff and entertainment team—but overall, it didn’t live up to its “all-inclusive” label. Positives: Staff were friendly and worked very hard Entertainment team was great – water fit, darts, beach volleyball, and water polo. Clean pool On-site shop was well-stocked and reasonably priced Areas for Improvement: No welcome information on meal/snack times on arrival Sunbeds and parasols reserved from dawn, often left unused until late afternoon Poolside was very slippery Many drinks cost extra: €8 for cocktails/spirits, €4 for mocktails, €1 for kids' slushies No white rum or ice creams included despite being “all-inclusive” Poor food labelling, making choices harder for people with dietary needs DJ night was extremely loud until 1 a.m.—difficult to sleep Air conditioning very limited in common areas Room was dated, bed sagged in the middle, paint flaking from ceiling Late checkout advertised (€20/hour) but not available; checkout is 12 noon Queuing at mealtimes was chaotic with frequent pushing in.