Người Dùng Ẩn Danh
ngày 20 tháng 8 năm 2023
Terrible experience. Booked through trip.com and upon arrival they said they received our booking but had no rooms available. They offered different accommodation 20min away from town at a lower rated hotel. Front desk staff was not helpful at all. When we tried to check in all the staff did was hand us her cell phone to speak to her boss. The boss/manager was unapologetic and did not communicate clearly. Since everything else in the area was completely booked we had to stay at the other hotel. Terrible service and experience with Hotel Pagi. 0/5 if I could.
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