Tài Khoản Khách
ngày 5 tháng 5 năm 2025
This place is pathetic!! Please DO NOT WASTE YOUR TIME AND MONEY ON THIS HOTEL. I am posting this review while I am here. I am here for two nights, booked an executive suite (501), and we are regretting it!!They do not understand hospitality; if you ask for anything or complain, they laugh and giggle at the guest.The issues we have faced - The hotel has two televisions in the executive suite, but the management doesn't want to recharge the setup box even after multiple requests.- The housekeeping staff is impolite and does not understand bare minimum requirements. Takes forever to give water towels, etc.- When we went to the pool, we were under the assumption (based on all the good experiences we have had in the past) that there would be towels in the changing room, but guess what?? There were no towels, and when I asked for them, I was advised to go to the room and get them. My toddler was freezing, and we had to keep them in the pool until I could get the towels.- When we went to the restaurant, there were sofa tables reserved for no reason. I requested that I need a sofa table because that's where the AC was functional... For the dinner, after some conversations, we were given the table, but for breakfast today, the manager declined the request, and I had to tell him to give a place where there is proper AC. I am okay with it. He, after some unpleasant conversations, gave us a table but ruined the moments we wanted to enjoy. My husband didn't have breakfast and left. Horrible, isn't it!!- They have a gym, but they don't switch on the AC, so you really can't work out because of no ventilation.- When I narrated these issues to Rudra, who is a manager, he showed no response that was near to being concerned abouts' well-being.There are many more bad memories we have made here in a day, and I urge you all to avoid this place. Do not fall for the positive reviews.
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