The Briza Beach Resort, Samui

The staff were very pleasent and accommodating, the pools were nice and clean, unfortunately the beach in front of the hotel is terrible, there is no beach directly in front of the hotel and the rest of the bay is covered in oil and quite unkept.

The Briza was lovely, great room, and perfect for a honeymoon. A little bit out the way but within walking distance of Chaweng. We wanted to bring the bed home it was that comfy. Nice and chilled!

The hotel was nice, but needs upgrading as the room was partially updated, but they should have done it all, as it looks odd. Identity was not clear as looked old and new as the same time. Hot water was not working for 2 days of the stay. Service was good overall and porters took our bags to room which was great as there were lots of steps and our room was at the end of the complex. The door to room was old and opening the door was an art. Rooms were large and beds comfortable. I think the worst part was we went to the BBQ and fire show on the last night. We thought as we were going on flight to the net island we would be safe at the hotel. I had the seafood BBQ and the food tasted and looked overcooked. I ate some but left quite a bit. In the night is was very ill and in the morning i told the staff as we left. She rang the manager and she said that they could not do anything as nobody else has been ill and reported it. It was 6am as we had an early flight. I have been to many hotels and if this was the case, they would have accepted my word. I was not after the refund of the meal as this would not help my situation. But more the acknowledgement of their failure to provide quality food on the night, especially considering the rating of the hotel. I ended up being ill for another night. I could not eat for another day and i had a trip to Phi Phi island the following day. I was up all night, but with medication i was able to go on the trip. I dont think the hotel realised the impact their poor food had on my experience and holiday. I would say it was very poor service and if nobody else complained, as most people dont, they would not accept responsibility. Also, they put the onus on my to email them to see if anyone else was ill, before they would do anything. That is just terrible customer service. Who ever the manager is need to be retrained and taught about how to treat customers who have had a bad experience.