124/24 Moo 3, Lamai Beach, Maret, Surat Thani Province, 84310, ThailandXem thông tin khách sạn
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Đánh giá của khách
4.2/5
Rất Tốt
101 đánh giá
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Vị trí4.5
Trang thiết bị4.0
Dịch vụ4.2
Vệ sinh4.2
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Tài Khoản Khách
Phòng Suite Ban công sang trọng
Lưu trú vào thg 4, 2024
Du lịch cùng bạn bè
6 đánh giá
4.5/5
Tuyệt Vời
Đăng tải vào 23 thg 5, 2024
Friendly staff, nice serene place. Good atmosphere for relaxation. The bathtub on the balcony is awesome. We enjoyed it a lot!
Dịch
Phản Hồi Từ Khách Sạn: Thank you so much for your kind words! We’re thrilled to hear that you had a relaxing stay and enjoyed the serene atmosphere, as well as the unique bathtub on the balcony. It’s great to know that our team contributed to making your experience special. We hope to welcome you back soon for another peaceful getaway!
Tài Khoản Khách
Phòng Suite Ban công sang trọng
Lưu trú vào thg 3, 2024
Gia đình
3 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 27 thg 6, 2024
Very good and nice hotel. Only the price is to expensive.
But all in all very good hotel and quiet
Dịch
Phản Hồi Từ Khách Sạn: Thank you for your kind words and feedback! We’re glad you enjoyed the peaceful atmosphere and quality of our hotel. We understand that pricing can be an important consideration, and we truly appreciate your input. We hope to welcome you back in the future for another relaxing stay!
BansalShailesh
Suite với bể ngâm
Lưu trú vào thg 11, 2023
Vợ chồng
2 đánh giá
4.7/5
Đáng Kinh Ngạc
Đăng tải vào 7 thg 12, 2023
An excellent property, staff is very polite and professional
No problems in check in and check out
Room was ok
Could have been better for a price tag
No toothbrush or shaving kit provided
Plunge pool was good but size is very small
Though comfortable for two persons
There are two swimming pools and both are excellent
Breakfast having limited options for vegetarians
Indian stuffed roti was the saviour for my wife😀
One sour point
We stayed in room c111 and i think it requires some maintenance
Three or four places i found termites on the floor
Bed was comfortable and pillows were soft
No complaints other than termites problems
Location is ideal for people who doesn’t want the disturbance at all
Around 12 km from chaweng area where most of the nightlife exists
Dịch
6/10
Phản Hồi Từ Khách Sạn: Thank you for sharing your feedback with us. We’re glad to hear that you enjoyed the polite and professional service, the comfortable bed, and the tranquil location. We also appreciate your comments on the plunge pool and breakfast options, and we’re happy to know that the Indian stuffed roti was a hit with your wife!We do apologize for the issue you encountered with termites in room C111, and we will have our maintenance team address this immediately to ensure it doesn’t affect future guests. Regarding the room amenities, we’ll review the provisions in the rooms to ensure all guests have what they need.We appreciate your thoughtful comments and hope to welcome you back for an even better stay in the future!
Tài Khoản Khách
Suite với bể ngâm
Lưu trú vào thg 4, 2024
Vợ chồng
1 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 23 thg 5, 2024
We upgraded our room to a hydro pool villa and it was fantastic! Made a lot of difference to our experience in Koh Samui. All thanks to Terry, who offered us an irresistible offer for the upgrade. The hotel is situated in a very convenient location in Lamai. The beach is fantastic and the sea, clean and clear. Very gentle waves, which made it great for swimming or just floating on your back.
Terry was exceptional in his attitude and service, checking in on us every day to make sure we were comfortable and enjoying our stay. There are 2 things which I believe the hotel can improve on:
1. The hot food selection for the breakfast buffet. The fresh bread and homemade jam, as well as the egg station (the shakshuka is worth waiting for), and the variety of cereal were great, but the cooked food lacked variety and quality. Some Thai dishes didn’t look appetising at all.
2. When we were staying in Chaweng, the hotel staff there would set up the deck chairs at the beach with towels for us, and brought us complimentary glasses of iced water(without us requesting for them). It was a kind gesture very much appreciated, especially in the heat of a sunny day. That is what I call 5-star service- when you can anticipate the needs of your guests. Perhaps Pavilion Samui can learn from that.
Having said that, we will definitely be back in Koh Samui again, and if we choose to stay in Lamai again, Pavilion Samui will still be our 1st choice.
Dịch
Phản Hồi Từ Khách Sạn: Thank you for your wonderful feedback and for highlighting Terry’s exceptional service! We’re so pleased to hear that the Hydro Pool Villa upgrade made such a positive impact on your experience. It’s fantastic to know that you enjoyed the beach and its gentle waves, as well as the location in Lamai.We appreciate your constructive suggestions about the breakfast buffet and beach service. We’re always looking for ways to improve, and your feedback will certainly be shared with our team to enhance the quality and variety of our offerings, as well as to consider more thoughtful touches like the iced water service at the beach.We’re honored to be your first choice in Lamai, and we look forward to welcoming you back for another memorable stay in the future!
Roy Gabriel
Phòng Suite Ban công sang trọng
Lưu trú vào thg 12, 2023
Gia đình
1 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 6 thg 1, 2024
We had a great 3 night stay. The location is perfect in Lamai, right on the beach and next to the night market and main street. The service was top notch, thank you!
Dịch
Phản Hồi Từ Khách Sạn: Thank you for your wonderful review! We’re so glad to hear that you had a great stay and enjoyed the perfect location in Lamai. It’s also fantastic to know that you appreciated the service—your kind words mean a lot to us. We hope to welcome you back soon for another memorable stay!
RM1984
Biệt Thự Hồ Bơi Hydro
Lưu trú vào thg 5, 2023
Vợ chồng
22 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 26 thg 6, 2023
This hotel was amazing, fantastic location on the beach, wonderful staff, and an amazing selection of amenities. After reading previous reviews we booked a room with a small private pool, so delighted that we did! Make sure that you get the best room your budget can afford…the private pool was amazing!
Dịch
Phản Hồi Từ Khách Sạn: Thank you for your fantastic review! We’re so happy to hear that you had an amazing experience, from the beachfront location to the wonderful staff and amenities. We’re especially glad that you enjoyed the private pool—it’s great advice to book the best room your budget allows! We truly appreciate your kind words and hope to welcome you back for another unforgettable stay!
Dipendra
Phòng Suite Deluxe với Jacuzzi đối diện khu nghỉ dưỡng chính
Lưu trú vào thg 6, 2023
Vợ chồng
3 đánh giá
4.5/5
Tuyệt Vời
Đăng tải vào 26 thg 7, 2023
The front desk service wasn’t the best but the service at breakfast area, bar tenders and the valet was great and helpful. The beachfront view was immaculate and would recommend to friends and family
Dịch
Phản Hồi Từ Khách Sạn: Thank you for your feedback! We’re glad to hear that you enjoyed the beachfront view and had great experiences with our breakfast team, bartenders, and valet staff. We do apologize if the front desk service didn’t meet your expectations, and we will work on improving that aspect. We’re happy that overall, your stay was enjoyable, and we appreciate your recommendation to friends and family. We hope to welcome you back soon!
Phản Hồi Từ Khách Sạn: 親愛的客人,感謝您選擇入住我們度假村,並與我們分享您的體驗。很高興得知您對環境、沙灘以及餐廳的美食感到滿意,並且孩子們也玩得很開心。我們也很欣慰附近的夜市和便利店為您的旅程增添了便利與樂趣。希望未來有機會再次歡迎您和家人到來,體驗更多美好時光。祝您生活愉快!
Người Dùng Ẩn Danh
Phòng Suite Deluxe với Jacuzzi đối diện khu nghỉ dưỡng chính
Lưu trú vào thg 6, 2024
Vợ chồng
7 đánh giá
2.5/5
Đăng tải vào 19 thg 7, 2024
Check In 叫我們進房等,我在房內看著工人把兩張小床合而為一。枕頭套是有污漬,洗手間是破爛的,天花是污漬滿佈,毛巾都是又硬又破的,外邊按摩浴池喉嚨有破的、也有斷的。花洒開關壞的。我最不滿意是把自己評為五星,這品質有相為證,三星賓館都不如。早餐都是加工肉,想找新鮮食物是不可能的。
酒店進門就有地主神位,也有中文名稱的會議室,估計是中國人老闆。兩百美元一晚住在這又破又髒的房,我窗簾都不敢動,我不想做人肉吸塵機。
我租了兩天,一進去拍了照就申請換房或早一天離開,又沒得換房又不肯退,基本上員工看見是中國人就不悅,是不是他們老闆太苛刻?我Check Out時把鎖匙交給服務員,到拿收據一刻他沒說過半句話…
其實黑店世界那裏都有,但這家真是丟盡中國人的臉,請你把中文字和神位都收起,繼續做生意吧。
Check In asked us to go into the room and wait. I watched the workers in the room combine the two small beds into one. The pillowcases are stained, the bathroom is tattered, the ceiling is stained, the towels are hard and torn, and the throat of the jacuzzi outside is broken or broken. The shower switch is broken. What I am most dissatisfied with is that I rate myself as a five-star hotel. This quality is proven by evidence and is not as good as a three-star hotel. Breakfast was all processed meat and finding fresh food was impossible.
There is a statue of the landlord at the entrance of the hotel, and there is also a conference room with a Chinese name. It is estimated that the owner is Chinese. I paid two hundred dollars a night to live in this shabby and dirty room. I didn't dare move the curtains. I didn't want to be a human vacuum cleaner.
I rented it for two days. As soon as I went in and took photos, I applied to change rooms or leave a day early. I was not allowed to change rooms and refused to leave. Basically, the employees were unhappy when they saw that they were Chinese. Is their boss too harsh? I handed the key to the waiter when I checked out, but he didn't say a word until I got the receipt...
In fact, there are black shops all over the world, but this one is really a disgrace to the Chinese people. Please put away the Chinese characters and symbols and continue doing business.
Регистрация попросила нас войти в комнату и подождать. Я наблюдал, как рабочие в комнате объединили две маленькие кровати в одну. Наволочки в пятнах, ванная комната в лохмотьях, потолок в пятнах, полотенца жесткие и рваные, а горловина джакузи снаружи сломана или сломана. Переключатель душа сломан. Больше всего меня не устраивает то, что я оцениваю себя как пятизвездочный отель. Это качество подтверждено фактами и не так хорошо, как трехзвездочный отель. Завтрак состоял из обработанного мяса, и найти свежие продукты было невозможно.
У входа в отель стоит статуя хозяина, а также конференц-зал с китайским названием. Предполагается, что владелец - китаец. Я платил двести долларов за ночь, чтобы жить в этой обшарпанной и грязной комнате. Я не осмелился пошевелить шторы. Я не хотел быть человеком-пылесосом.
Я снял его на два дня. Как только я зашел и сделал фотографии, я подал заявку на смену номера или выезд на день раньше, мне не разрешили поменять номер и отказались уходить. В общем, сотрудники были недовольны, когда увидели это. они были китайцами. Их босс слишком суров? Я передал ключ официанту при выезде, но он не сказал ни слова, пока я не получил квитанцию.
На самом деле, по всему миру есть черные магазины, но этот действительно позорит китайцев. Пожалуйста, уберите китайские иероглифы и символы и продолжайте вести дела.
Dịch
6/11
Phản Hồi Từ Khách Sạn: 親愛的客人,首先,我們對您的入住體驗未能達到您的期望深感抱歉。我們非常重視每位客人的反饋,您提到的諸多問題,如衞生、設施的狀況以及服務方面的不足,我們將進行全面檢查,並對相關部門進行改進和培訓。我們對未能為您提供乾淨、舒適的環境感到非常遺憾,並會加強對房間的清潔與設施維護。關於早餐和服務方面的反饋,我們也會認真對待,確保為客人提供更好的選擇和體驗。對於您的不愉快經歷,我們深感抱歉,並且會加強員工的服務意識,確保每位客人都能感受到熱情與尊重。感謝您的反饋,我們會以此為契機,改進我們的服務質量。希望未來能有機會為您提供更滿意的體驗。
Tài Khoản Khách
Biệt Thự Hồ Bơi Hydro
Lưu trú vào thg 4, 2024
Du lịch cùng bạn bè
19 đánh giá
4.0/5
Rất Tốt
Đăng tải vào 24 thg 5, 2024
Приехали второй раз . Были немного разочарованы: вилла оказалась устаревшей и очень неудобный туалет/ душ,который был совмещённый. К тому же из ванной есть окна на бассейн и они не были ничем прикрыты ( не было тонируюшей пленки на одном из них). Была шторка ,но она была крайне мала и не помогала спрятать унитаз от взора с улицы. В душевой зоне нет ни одного крючка,чтобы повесить халат или полотенце. Зато в ванной размещены все шкафы и сейф. То есть когда кто то принимает душ или туалет ,нет возможности взять свои вещи ( да и хранить вещи в сырости мне не нравится).Замок двери был ржавый и очень сложно его закрыть ,тем более не предусмотрено никакое освещение. Вечером это было целое приключение: как только ты вынимал ключ из устройства,,через 5секунд вилла погружалась во тьму и тебе надо было закрыть дверь виллы, по ступенькам в темноте выйти во двор и в темноте закрыть ещё одну дверь во дворик. Во дворике были два шезлонга ,но нет зонта или навеса ,чтобы спрятаться от зноя или дождя. Когда был дождь вещи сушить негде. Про завтрак: голодным вы не останетесь, но разнообразия точно не хватает. Тайских блюд было очень мало, чем питаться: это станция омлетов и сосиски, мюсли. Фрукты : арбуз,ананас, манго,дыня неспелая ,бананы( чередовали по 3вида) Бассейн и пляж были хорошие. Но прямо перед отелем камни..надо отходить немного в сторону. Для заказа напитков на пляже надо ходить в бар к бассейну ( это не удобно). Также в прошлом году вечером красиво расставляли фонари и пуфы на пляже,можно было выпить коктейль в приятной обстановке..теперь этого нет и часть шарма отеля пропала.
Dịch
Phản Hồi Từ Khách Sạn: Thank you for sharing your detailed feedback, and we sincerely apologize for the disappointments you experienced during your second stay with us. We’re truly sorry that the villa did not meet your expectations this time, and we appreciate you pointing out areas where we can improve, such as the bathroom design, the lack of hooks in the shower area, and the door lock issue. We’ll address these concerns with our team to enhance comfort and convenience for future guests.We also appreciate your comments on the breakfast variety and beach service. We’ll review the breakfast offerings to provide more variety, and we’ll take your feedback regarding beach amenities into consideration as we plan future improvements.We’re grateful for your return visit and hope that, despite these challenges, you’ll consider staying with us again so we can provide you with a more seamless and enjoyable experience.
Tài Khoản Khách
Suite với bể ngâm
Lưu trú vào thg 4, 2024
Vợ chồng
1 đánh giá
3.2/5
Đăng tải vào 5 thg 5, 2024
Trip przekłamuje ponieważ ten hotel nie ma 5 gwiazdek ale 4. Według mnie nawet 3,5. Wymaga remontu i jest zaniedbany.
Leżanki sie rozpadają, basen w oklepanym stanie.
Byłam podczas tego wyjazdu w 4 innych hotelach i ten na pewno nie zasługuje na takie opinie,
Basen z widokiem na może jest dostępny do ok 16 bo już proszą o zabranie rzeczy ponieważ rozkładają kolację.
Obsługa bardzo miła ale to generalnie uroki całej tajlandi :-)
Trip po moim zgłoszeniu dwukrotnym nie wrócił do mnie z żadną informacją zwrotną.
Dịch
Phản Hồi Từ Khách Sạn: Thank you for your honest feedback, and we’re truly sorry that your experience did not meet expectations. We sincerely apologize for the issues you encountered with the pool and loungers, and we understand your concerns about the hotel’s condition. We always strive to provide a high-quality experience for our guests, and your comments will be shared with the team to address these areas of improvement.We also regret that Trip did not follow up with you regarding your feedback, and we’ll ensure this is raised with the appropriate channels to improve communication. While we’re glad to hear you appreciated the service, we understand the importance of delivering on all aspects of a stay. We will work diligently to address the points you’ve raised.We hope to have the opportunity to welcome you again and offer a better experience in the future.
Hatefuteandetelisa
Phòng Suite Deluxe với Jacuzzi đối diện khu nghỉ dưỡng chính