Pavilion Samui Villas and Resort

Các đánh giá Pavilion Samui Villas and Resort

Pavilion Samui Villas and Resort

124/24 Moo 3, Lamai Beach, Maret, Surat Thani Province, 84310, ThailandXem thông tin khách sạn
Pavilion Samui Villas and Resort
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4.2/5
Rất Tốt
101 đánh giá
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Vị trí4.5
Trang thiết bị4.0
Dịch vụ4.2
Vệ sinh4.2
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Tài Khoản Khách
Phòng Suite Ban công sang trọng
Lưu trú vào thg 4, 2024
Du lịch cùng bạn bè
6 đánh giá
4.5/5
Tuyệt Vời
Đăng tải vào 23 thg 5, 2024
Friendly staff, nice serene place. Good atmosphere for relaxation. The bathtub on the balcony is awesome. We enjoyed it a lot!
Dịch
Phản Hồi Từ Khách Sạn: Thank you so much for your kind words! We’re thrilled to hear that you had a relaxing stay and enjoyed the serene atmosphere, as well as the unique bathtub on the balcony. It’s great to know that our team contributed to making your experience special. We hope to welcome you back soon for another peaceful getaway!
Tài Khoản Khách
Phòng Suite Ban công sang trọng
Lưu trú vào thg 3, 2024
Gia đình
3 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 27 thg 6, 2024
Very good and nice hotel. Only the price is to expensive. But all in all very good hotel and quiet
Dịch
Phản Hồi Từ Khách Sạn: Thank you for your kind words and feedback! We’re glad you enjoyed the peaceful atmosphere and quality of our hotel. We understand that pricing can be an important consideration, and we truly appreciate your input. We hope to welcome you back in the future for another relaxing stay!
BansalShailesh
Suite với bể ngâm
Lưu trú vào thg 11, 2023
Vợ chồng
2 đánh giá
4.7/5
Đáng Kinh Ngạc
Đăng tải vào 7 thg 12, 2023
An excellent property, staff is very polite and professional No problems in check in and check out Room was ok Could have been better for a price tag No toothbrush or shaving kit provided Plunge pool was good but size is very small Though comfortable for two persons There are two swimming pools and both are excellent Breakfast having limited options for vegetarians Indian stuffed roti was the saviour for my wife😀 One sour point We stayed in room c111 and i think it requires some maintenance Three or four places i found termites on the floor Bed was comfortable and pillows were soft No complaints other than termites problems Location is ideal for people who doesn’t want the disturbance at all Around 12 km from chaweng area where most of the nightlife exists
Dịch
6/10
Phản Hồi Từ Khách Sạn: Thank you for sharing your feedback with us. We’re glad to hear that you enjoyed the polite and professional service, the comfortable bed, and the tranquil location. We also appreciate your comments on the plunge pool and breakfast options, and we’re happy to know that the Indian stuffed roti was a hit with your wife!We do apologize for the issue you encountered with termites in room C111, and we will have our maintenance team address this immediately to ensure it doesn’t affect future guests. Regarding the room amenities, we’ll review the provisions in the rooms to ensure all guests have what they need.We appreciate your thoughtful comments and hope to welcome you back for an even better stay in the future!
Tài Khoản Khách
Suite với bể ngâm
Lưu trú vào thg 4, 2024
Vợ chồng
1 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 23 thg 5, 2024
We upgraded our room to a hydro pool villa and it was fantastic! Made a lot of difference to our experience in Koh Samui. All thanks to Terry, who offered us an irresistible offer for the upgrade. The hotel is situated in a very convenient location in Lamai. The beach is fantastic and the sea, clean and clear. Very gentle waves, which made it great for swimming or just floating on your back. Terry was exceptional in his attitude and service, checking in on us every day to make sure we were comfortable and enjoying our stay. There are 2 things which I believe the hotel can improve on: 1. The hot food selection for the breakfast buffet. The fresh bread and homemade jam, as well as the egg station (the shakshuka is worth waiting for), and the variety of cereal were great, but the cooked food lacked variety and quality. Some Thai dishes didn’t look appetising at all. 2. When we were staying in Chaweng, the hotel staff there would set up the deck chairs at the beach with towels for us, and brought us complimentary glasses of iced water(without us requesting for them). It was a kind gesture very much appreciated, especially in the heat of a sunny day. That is what I call 5-star service- when you can anticipate the needs of your guests. Perhaps Pavilion Samui can learn from that. Having said that, we will definitely be back in Koh Samui again, and if we choose to stay in Lamai again, Pavilion Samui will still be our 1st choice.
Dịch
Phản Hồi Từ Khách Sạn: Thank you for your wonderful feedback and for highlighting Terry’s exceptional service! We’re so pleased to hear that the Hydro Pool Villa upgrade made such a positive impact on your experience. It’s fantastic to know that you enjoyed the beach and its gentle waves, as well as the location in Lamai.We appreciate your constructive suggestions about the breakfast buffet and beach service. We’re always looking for ways to improve, and your feedback will certainly be shared with our team to enhance the quality and variety of our offerings, as well as to consider more thoughtful touches like the iced water service at the beach.We’re honored to be your first choice in Lamai, and we look forward to welcoming you back for another memorable stay in the future!
Roy Gabriel
Phòng Suite Ban công sang trọng
Lưu trú vào thg 12, 2023
Gia đình
1 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 6 thg 1, 2024
We had a great 3 night stay. The location is perfect in Lamai, right on the beach and next to the night market and main street. The service was top notch, thank you!
Dịch
Phản Hồi Từ Khách Sạn: Thank you for your wonderful review! We’re so glad to hear that you had a great stay and enjoyed the perfect location in Lamai. It’s also fantastic to know that you appreciated the service—your kind words mean a lot to us. We hope to welcome you back soon for another memorable stay!
RM1984
Biệt Thự Hồ Bơi Hydro
Lưu trú vào thg 5, 2023
Vợ chồng
22 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 26 thg 6, 2023
This hotel was amazing, fantastic location on the beach, wonderful staff, and an amazing selection of amenities. After reading previous reviews we booked a room with a small private pool, so delighted that we did! Make sure that you get the best room your budget can afford…the private pool was amazing!
Dịch
Phản Hồi Từ Khách Sạn: Thank you for your fantastic review! We’re so happy to hear that you had an amazing experience, from the beachfront location to the wonderful staff and amenities. We’re especially glad that you enjoyed the private pool—it’s great advice to book the best room your budget allows! We truly appreciate your kind words and hope to welcome you back for another unforgettable stay!
Dipendra
Phòng Suite Deluxe với Jacuzzi đối diện khu nghỉ dưỡng chính
Lưu trú vào thg 6, 2023
Vợ chồng
3 đánh giá
4.5/5
Tuyệt Vời
Đăng tải vào 26 thg 7, 2023
The front desk service wasn’t the best but the service at breakfast area, bar tenders and the valet was great and helpful. The beachfront view was immaculate and would recommend to friends and family
Dịch
Phản Hồi Từ Khách Sạn: Thank you for your feedback! We’re glad to hear that you enjoyed the beachfront view and had great experiences with our breakfast team, bartenders, and valet staff. We do apologize if the front desk service didn’t meet your expectations, and we will work on improving that aspect. We’re happy that overall, your stay was enjoyable, and we appreciate your recommendation to friends and family. We hope to welcome you back soon!
Tài Khoản Khách
Phòng Suite Ban công sang trọng
Lưu trú vào thg 11, 2024
Du lịch cùng bạn bè
17 đánh giá
2.5/5
Đăng tải vào 2 thg 2, 2025
去吃早餐,還沒到餐廳,就傾盆大雨了,困在餐廳外,幾個服務員看見了,都不拿把傘來接我們,任我們風雨中凌亂,離開的時候想借把酒店的傘,死活不給,餐廳到房間也就是半分鐘的事,經理非常死板。 房間很小,設施老舊,離開那天收拾行李還莫名停電兩次。 早餐品種不算多,不配攜程五星的標準。 不會再住了。
Dịch
Phản Hồi Từ Khách Sạn: 親愛的客人,感謝您與我們分享寶貴的反饋。我們對您在用餐和住宿期間經歷的不便深表歉意。對於下雨時未能及時提供幫助和借傘服務的問題,我們將加強員工的服務意識與培訓,以確保類似情況不再發生。關於您提到的房間設施和電力問題,我們已經通知相關部門進行檢查與改進。至於早餐的種類與質量,我們也會認真考慮您的意見,努力提升用餐體驗。我們對未能達到您的期望感到遺憾,希望未來有機會能夠為您提供更滿意的服務。
Duolameimeng
Suite với bể ngâm
Lưu trú vào thg 12, 2024
Gia đình
9 đánh giá
4.6/5
Tuyệt Vời
Đăng tải vào 17 thg 1, 2025
環境不錯,沙灘挺好,和介紹視頻出入不大。孩子挺喜歡,餐廳的飯菜還挺好吃。周邊有個小型夜市,7-11超市也不遠
Dịch
Phản Hồi Từ Khách Sạn: 親愛的客人,感謝您選擇入住我們度假村,並與我們分享您的體驗。很高興得知您對環境、沙灘以及餐廳的美食感到滿意,並且孩子們也玩得很開心。我們也很欣慰附近的夜市和便利店為您的旅程增添了便利與樂趣。希望未來有機會再次歡迎您和家人到來,體驗更多美好時光。祝您生活愉快!
Người Dùng Ẩn Danh
Phòng Suite Deluxe với Jacuzzi đối diện khu nghỉ dưỡng chính
Lưu trú vào thg 6, 2024
Vợ chồng
7 đánh giá
2.5/5
Đăng tải vào 19 thg 7, 2024
Check In 叫我們進房等,我在房內看著工人把兩張小床合而為一。枕頭套是有污漬,洗手間是破爛的,天花是污漬滿佈,毛巾都是又硬又破的,外邊按摩浴池喉嚨有破的、也有斷的。花洒開關壞的。我最不滿意是把自己評為五星,這品質有相為證,三星賓館都不如。早餐都是加工肉,想找新鮮食物是不可能的。 酒店進門就有地主神位,也有中文名稱的會議室,估計是中國人老闆。兩百美元一晚住在這又破又髒的房,我窗簾都不敢動,我不想做人肉吸塵機。 我租了兩天,一進去拍了照就申請換房或早一天離開,又沒得換房又不肯退,基本上員工看見是中國人就不悅,是不是他們老闆太苛刻?我Check Out時把鎖匙交給服務員,到拿收據一刻他沒說過半句話… 其實黑店世界那裏都有,但這家真是丟盡中國人的臉,請你把中文字和神位都收起,繼續做生意吧。 Check In asked us to go into the room and wait. I watched the workers in the room combine the two small beds into one. The pillowcases are stained, the bathroom is tattered, the ceiling is stained, the towels are hard and torn, and the throat of the jacuzzi outside is broken or broken. The shower switch is broken. What I am most dissatisfied with is that I rate myself as a five-star hotel. This quality is proven by evidence and is not as good as a three-star hotel. Breakfast was all processed meat and finding fresh food was impossible. There is a statue of the landlord at the entrance of the hotel, and there is also a conference room with a Chinese name. It is estimated that the owner is Chinese. I paid two hundred dollars a night to live in this shabby and dirty room. I didn't dare move the curtains. I didn't want to be a human vacuum cleaner. I rented it for two days. As soon as I went in and took photos, I applied to change rooms or leave a day early. I was not allowed to change rooms and refused to leave. Basically, the employees were unhappy when they saw that they were Chinese. Is their boss too harsh? I handed the key to the waiter when I checked out, but he didn't say a word until I got the receipt... In fact, there are black shops all over the world, but this one is really a disgrace to the Chinese people. Please put away the Chinese characters and symbols and continue doing business. Регистрация попросила нас войти в комнату и подождать. Я наблюдал, как рабочие в комнате объединили две маленькие кровати в одну. Наволочки в пятнах, ванная комната в лохмотьях, потолок в пятнах, полотенца жесткие и рваные, а горловина джакузи снаружи сломана или сломана. Переключатель душа сломан. Больше всего меня не устраивает то, что я оцениваю себя как пятизвездочный отель. Это качество подтверждено фактами и не так хорошо, как трехзвездочный отель. Завтрак состоял из обработанного мяса, и найти свежие продукты было невозможно. У входа в отель стоит статуя хозяина, а также конференц-зал с китайским названием. Предполагается, что владелец - китаец. Я платил двести долларов за ночь, чтобы жить в этой обшарпанной и грязной комнате. Я не осмелился пошевелить шторы. Я не хотел быть человеком-пылесосом. Я снял его на два дня. Как только я зашел и сделал фотографии, я подал заявку на смену номера или выезд на день раньше, мне не разрешили поменять номер и отказались уходить. В общем, сотрудники были недовольны, когда увидели это. они были китайцами. Их босс слишком суров? Я передал ключ официанту при выезде, но он не сказал ни слова, пока я не получил квитанцию. На самом деле, по всему миру есть черные магазины, но этот действительно позорит китайцев. Пожалуйста, уберите китайские иероглифы и символы и продолжайте вести дела.
Dịch
6/11
Phản Hồi Từ Khách Sạn: 親愛的客人,首先,我們對您的入住體驗未能達到您的期望深感抱歉。我們非常重視每位客人的反饋,您提到的諸多問題,如衞生、設施的狀況以及服務方面的不足,我們將進行全面檢查,並對相關部門進行改進和培訓。我們對未能為您提供乾淨、舒適的環境感到非常遺憾,並會加強對房間的清潔與設施維護。關於早餐和服務方面的反饋,我們也會認真對待,確保為客人提供更好的選擇和體驗。對於您的不愉快經歷,我們深感抱歉,並且會加強員工的服務意識,確保每位客人都能感受到熱情與尊重。感謝您的反饋,我們會以此為契機,改進我們的服務質量。希望未來能有機會為您提供更滿意的體驗。
Tài Khoản Khách
Biệt Thự Hồ Bơi Hydro
Lưu trú vào thg 4, 2024
Du lịch cùng bạn bè
19 đánh giá
4.0/5
Rất Tốt
Đăng tải vào 24 thg 5, 2024
Приехали второй раз . Были немного разочарованы: вилла оказалась устаревшей и очень неудобный туалет/ душ,который был совмещённый. К тому же из ванной есть окна на бассейн и они не были ничем прикрыты ( не было тонируюшей пленки на одном из них). Была шторка ,но она была крайне мала и не помогала спрятать унитаз от взора с улицы. В душевой зоне нет ни одного крючка,чтобы повесить халат или полотенце. Зато в ванной размещены все шкафы и сейф. То есть когда кто то принимает душ или туалет ,нет возможности взять свои вещи ( да и хранить вещи в сырости мне не нравится).Замок двери был ржавый и очень сложно его закрыть ,тем более не предусмотрено никакое освещение. Вечером это было целое приключение: как только ты вынимал ключ из устройства,,через 5секунд вилла погружалась во тьму и тебе надо было закрыть дверь виллы, по ступенькам в темноте выйти во двор и в темноте закрыть ещё одну дверь во дворик. Во дворике были два шезлонга ,но нет зонта или навеса ,чтобы спрятаться от зноя или дождя. Когда был дождь вещи сушить негде. Про завтрак: голодным вы не останетесь, но разнообразия точно не хватает. Тайских блюд было очень мало, чем питаться: это станция омлетов и сосиски, мюсли. Фрукты : арбуз,ананас, манго,дыня неспелая ,бананы( чередовали по 3вида) Бассейн и пляж были хорошие. Но прямо перед отелем камни..надо отходить немного в сторону. Для заказа напитков на пляже надо ходить в бар к бассейну ( это не удобно). Также в прошлом году вечером красиво расставляли фонари и пуфы на пляже,можно было выпить коктейль в приятной обстановке..теперь этого нет и часть шарма отеля пропала.
Dịch
Phản Hồi Từ Khách Sạn: Thank you for sharing your detailed feedback, and we sincerely apologize for the disappointments you experienced during your second stay with us. We’re truly sorry that the villa did not meet your expectations this time, and we appreciate you pointing out areas where we can improve, such as the bathroom design, the lack of hooks in the shower area, and the door lock issue. We’ll address these concerns with our team to enhance comfort and convenience for future guests.We also appreciate your comments on the breakfast variety and beach service. We’ll review the breakfast offerings to provide more variety, and we’ll take your feedback regarding beach amenities into consideration as we plan future improvements.We’re grateful for your return visit and hope that, despite these challenges, you’ll consider staying with us again so we can provide you with a more seamless and enjoyable experience.
Tài Khoản Khách
Suite với bể ngâm
Lưu trú vào thg 4, 2024
Vợ chồng
1 đánh giá
3.2/5
Đăng tải vào 5 thg 5, 2024
Trip przekłamuje ponieważ ten hotel nie ma 5 gwiazdek ale 4. Według mnie nawet 3,5. Wymaga remontu i jest zaniedbany. Leżanki sie rozpadają, basen w oklepanym stanie. Byłam podczas tego wyjazdu w 4 innych hotelach i ten na pewno nie zasługuje na takie opinie, Basen z widokiem na może jest dostępny do ok 16 bo już proszą o zabranie rzeczy ponieważ rozkładają kolację. Obsługa bardzo miła ale to generalnie uroki całej tajlandi :-) Trip po moim zgłoszeniu dwukrotnym nie wrócił do mnie z żadną informacją zwrotną.
Dịch
Phản Hồi Từ Khách Sạn: Thank you for your honest feedback, and we’re truly sorry that your experience did not meet expectations. We sincerely apologize for the issues you encountered with the pool and loungers, and we understand your concerns about the hotel’s condition. We always strive to provide a high-quality experience for our guests, and your comments will be shared with the team to address these areas of improvement.We also regret that Trip did not follow up with you regarding your feedback, and we’ll ensure this is raised with the appropriate channels to improve communication. While we’re glad to hear you appreciated the service, we understand the importance of delivering on all aspects of a stay. We will work diligently to address the points you’ve raised.We hope to have the opportunity to welcome you again and offer a better experience in the future.
Hatefuteandetelisa
Phòng Suite Deluxe với Jacuzzi đối diện khu nghỉ dưỡng chính
Lưu trú vào thg 3, 2024
Gia đình
10 đánh giá
4.2/5
Rất Tốt
Đăng tải vào 1 thg 5, 2024
自帶的海灘🏖️很棒 可以悠閑得躺一天 整體風格很很喜歡 海島椰樹🌴 不過我們是住在街對面 房間很大 不過歸屬感不強 酒店工作人員服務意識還行 前台接待感覺像不得不態度好 而非真心態度好 按摩浴缸🛁使用不太順暢 不過也做了補償 早餐水果不夠新鮮 菜品不算豐盛
Dịch
Phản Hồi Từ Khách Sạn: 親愛的客人,感謝您分享您的寶貴意見。我們很高興您喜歡度假村的私人沙灘、整體風格以及島上的椰子樹。我們也很高興得知您對酒店員工的服務感到滿意,不過,我們會繼續努力提升員工的服務態度,以確保每位客人都能感受到真誠的關懷。關於房間的設計和早餐的反饋,我們會認真對待,並進行改進,尤其是在早餐的水果和菜品多樣性方面。至於按摩浴缸和其他設施,我們會檢查並確保設備的順暢使用。再次感謝您的意見,我們期待未來有機會為您提供更加完善的服務和體驗。祝您一切順利!
Tài Khoản Khách
Phòng Suite Ban công sang trọng
Lưu trú vào thg 3, 2024
Một mình
14 đánh giá
4.5/5
Tuyệt Vời
Đăng tải vào 30 thg 4, 2024
酒店位置非常好。沙灘很細膩。酒吧正對大海。景觀好 酒店比較老。維護的比較好。性價比挺好。夜市就在酒店的旁邊 吃東西很方便。商業街離酒店很近。走路大概5-10 分鐘。介紹餐廳 按摩店很多。很方便。sea food night market 很好。吃飯建議去這裏。 酒店經理LYN非常好。入住酒店的時候親自介紹酒店房間設施酒吧泳池等。非常nice。酒店其它經理也很好。總體來講是性價比很好的酒店。 酒店晚上看日落 早上看日出 非常美
Dịch
Phản Hồi Từ Khách Sạn: 親愛的客人,非常感謝您選擇我們酒店並分享您的愉快體驗!我們很高興得知您對酒店的地理位置、沙灘、酒吧和美麗的景觀感到滿意。我們也很高興您喜歡附近的夜市和商業街,確實為客人提供了極大的便利。特別感謝您對酒店前台員工LYN及其他經理團隊的高度評價。我們將繼續保持並努力提升我們的服務質量,確保每位客人都能享受舒適和愉快的住宿體驗。能夠看到您在酒店度過愉快的時光並欣賞到美麗的日出日落,我們感到非常榮幸。期待未來有機會再次為您服務。祝您一切順利!
Tài Khoản Khách
Phòng Suite Ban công sang trọng
Lưu trú vào thg 3, 2024
Gia đình
12 đánh giá
4.7/5
Đáng Kinh Ngạc
Đăng tải vào 18 thg 4, 2024
位於拉邁海灘,酒店服務熱情,會盡量滿足客人的需求。可以代租摩託車,有個會中文的經理,響應速度很快!酒店有兩個大泳池,一個小寶寶泳池。泳池比較乾淨。 出門就是商業街,左右方向都很繁華。房間直通大海沙灘。沙子細膩程度可以接受。 這個海灣相對於我後邊住的幾個沙灘,浪潮有點大。 酒店早餐種類不多,夠吃,就是多住幾天肯定煩了😆
Dịch
6/11
Phản Hồi Từ Khách Sạn: 親愛的客人,感謝您分享您的入住體驗!我們非常高興得知您喜歡度假村的位置、服務以及設施,特別是我們能夠滿足您的需求並提供摩託車租賃服務。能夠為您提供舒適和便捷的體驗,我們感到非常榮幸。關於早餐的種類,我們會考慮您的反饋,儘可能提供更多的選擇,以便客人享受多樣化的美食體驗。我們也會繼續確保我們的泳池保持乾淨並提供高質量的服務。很高興您喜歡房間的海景和沙灘,雖然波浪稍大,但我們相信這也增添了一些活力和樂趣。期待未來有機會再次為您服務,帶來更多的美好時光。祝您一切順利!