Pavilion Samui Villas and Resort

The hotel is good for young families. I went with my elderly parents, so it was difficult for them to move around, due to there being many steps everywhere. The service staff is generally very good, and the food is good too. Now for the areas of improvement: 1) On our first day at the beach, there was some miscommunication with a server. We asked for a drinks menu and it took him 20 mins to get it to us, so in the meantime, we decided what we want to get. When he finally came to us and we have him the order, he got upset that we didn't even look at the menu. After that, he got the order wrong. This wasn't entirely his fault, there was a genuine miscommunication, but again, he was very rude to my father about it. Then he started rolling his eyes and shaking his head at my dad. Who is 81 by the way. Luckily, the other days, we had different staff helping us and they were wonderful. 2) Housekeeping: Not the best. The room was quite dusty. Floor was quite sandy too. Tip: Ask for sea facing rooms. The other rooms are a little darker and the ground floor rooms can occasionally have a drainage smell, as the drain system is right outside the room.

Friendly staff, nice serene place. Good atmosphere for relaxation. The bathtub on the balcony is awesome. We enjoyed it a lot!

An excellent property, staff is very polite and professional No problems in check in and check out Room was ok Could have been better for a price tag No toothbrush or shaving kit provided Plunge pool was good but size is very small Though comfortable for two persons There are two swimming pools and both are excellent Breakfast having limited options for vegetarians Indian stuffed roti was the saviour for my wife😀 One sour point We stayed in room c111 and i think it requires some maintenance Three or four places i found termites on the floor Bed was comfortable and pillows were soft No complaints other than termites problems Location is ideal for people who doesn’t want the disturbance at all Around 12 km from chaweng area where most of the nightlife exists

We upgraded our room to a hydro pool villa and it was fantastic! Made a lot of difference to our experience in Koh Samui. All thanks to Terry, who offered us an irresistible offer for the upgrade. The hotel is situated in a very convenient location in Lamai. The beach is fantastic and the sea, clean and clear. Very gentle waves, which made it great for swimming or just floating on your back. Terry was exceptional in his attitude and service, checking in on us every day to make sure we were comfortable and enjoying our stay. There are 2 things which I believe the hotel can improve on: 1. The hot food selection for the breakfast buffet. The fresh bread and homemade jam, as well as the egg station (the shakshuka is worth waiting for), and the variety of cereal were great, but the cooked food lacked variety and quality. Some Thai dishes didn’t look appetising at all. 2. When we were staying in Chaweng, the hotel staff there would set up the deck chairs at the beach with towels for us, and brought us complimentary glasses of iced water(without us requesting for them). It was a kind gesture very much appreciated, especially in the heat of a sunny day. That is what I call 5-star service- when you can anticipate the needs of your guests. Perhaps Pavilion Samui can learn from that. Having said that, we will definitely be back in Koh Samui again, and if we choose to stay in Lamai again, Pavilion Samui will still be our 1st choice.

This hotel was amazing, fantastic location on the beach, wonderful staff, and an amazing selection of amenities. After reading previous reviews we booked a room with a small private pool, so delighted that we did! Make sure that you get the best room your budget can afford…the private pool was amazing!

The front desk service wasn’t the best but the service at breakfast area, bar tenders and the valet was great and helpful. The beachfront view was immaculate and would recommend to friends and family