Jessica
ngày 28 tháng 6 năm 2025
We are very disappointed with such a big name brand. Nothing matched our expectation.
Dining: most food on small menu is not available, coffee machine broken during breakfast. Had to eat dinner next to a massive beach club speaker - restaurant was closed due to weather - normal 5 star hotels will notify guests.
Location: really bad beach, no beach chairs or kayak service as explained
Facilities: looked into a room with 2 naked people, we had kids , room is said to have a bathtub, didn't exist.
Rooms right next to community pool, very uncomfortable. Kids not allowed to use sunbeds only for 16+
Reception & Communication - really rude, no accountability
Im unimpressed. Please don't waste your money on this so-called 5 star and definitely not if you have kids.
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