Tài Khoản Khách
ngày 27 tháng 8 năm 2024
We stayed at Varinda Resort for 6 nights having booked a 'family house' for my wife and I, plus our 2 boys aged 7 and 10. When we were shown to our room, we were surprised to find the family house consisted of 2 completely seperate apartments, one on the ground floor, the other on the first floor, accessed by a large external staircase. The 1st floor apartment looked ok with a stunning view over the bay from the balcony. The ground floor room was very dark and dingy, not a nice place to stay. It quickly dawned on us that we were not comfortable with our children sleeping in a seperate apartment, well out of ear and eye shot. We wondered if there had been mix up with the room as we expected to be all together in a 2 bedroom 'family house'. The rooms we were given had seperate room numbers and keys. We enquired with the manager and she advised that all the family houses are like this. She did then offer 2 other room on the ground floor with a shared veranda. This was more suitable as we were a bit closer to the kids, but they were still out of earshot so it was hard to relax not knowing what they were up to. The other option would have been for us to seperate and have a child in each room - not ideal for a family holiday. We then realised that the rooms appeared to be inferior and we had also lost the sea view. Issues with the rooms: - very dated and depressing bathroom areas - only a bath with loose shower head, hose not long enough to easily wash hair, and bracket to attach head to wall was at sitting height. No curtain or shower screen = water everywhere. - although the rooms had a unique style, very little care has been taken to decorate the rooms. Paint looked to have been slapped on the wall in a single patchy coat, and things roughly painted around rather than removing things from the walls and doing it properly. - The safe keypad does not work so you have to unlock the safe with the fiddly key that is attached to the main key fob. Therefore everytime you access the safe it's a race against time before the lights go out and you can't see what you're doing. - The security is very poor - the main double door is made of thin wood with no lock. You have to lock it with the padlock provided. There are no locating bolts at the bottom of the door, so when you lock it there is still a lot of movement. As part of a display, there was also a selection of various hammers and tools (and a couple of old jump leads??) attached to the external wall next to the door to assist any would be burglars.... - The doors don't fit the frame. Our door had a gap of about an inch at the bottom. Not good in a tropical climate - we had a pet gecko for the week but surprised we were not joined by something more sinister - The door on the kids room would not close without a good firm kick / push on the bottom of the door. - The curtains do not fit the windows giving very little privacy. - There was some damage to the walls in the room. - Both l
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