Club Mahindra Virajpet, Coorg

Club Mahindra ,Virajapete property is going from bad to worse with extremely deteriorating standards. Surprising to note that they are only keen on increasing revenue generation without bothering to enhance customer service standards .They desperately increase membership without much increase in their properties.There's always a mad rush in securing desired accomodation by members.Despite this,they offer bookings to non members too,which is grave injustice to their members. Roads to the property is in extremely poor condition and with improper signboards.Insufficient parking for guest vehicles.The team are in a hurry to collect the complete accomodation payment upfront,right at arrival, despite having collected booking advance.This in itself exposes their own lack of confidence in guest experience and utter disregard to standard hospitality norms. Rooms are ill maintained and stinks.House keeping needs repeated reminders to clean up and even to provide sufficient towels based on the number of guests. Fun zone is a rip off with high rates for everything without any concern for user safety.Badminton court had water stagnation and guests falling and injuring.Despite repeated pleas, it was not cleaned.There's no first aid kit to cater to injuries. Rusted and broken equipments.Swimming pool is unmanned with many guests jumping in with regular costumes ,without proper swim wear.Music and dance programs are too cringe and needs a professional touch to cater to families. Food prices are extremely high and food court is packed without any place to find a seating.Defeats the purpose of a serene holiday with this ambience.Food taste is too mediocre and options are limited with the same menu repeated everyday despite high costs.During check out, additional charges are billed without usage or double billed for already paid services and unless checked, it can be a rip off to the guests .This is extremely poor guest relations by the resort. Many resorts in the vicinity offer a far better experience at much lower costs. Not at all recommended!!

The 4-5 km route to the resort is worse, the road condition is pathetic and you will think twice to go in and out of resort The check in process is painfully slow We have to wait for 45 minutes for food to come at the alacarte restaurant and the taste was mediocre. No value for money. No WIFI we were promised a dongle as I had to get few things done but when I tried checking for dongle I was told sorry. The rooms were big but not clean , the toilets were stinking and curtains had stains on them. A very bad experience for family visiting club Mahindra resort for 1st time. To top all this bad experience some cash was stolen from my parents room The wing name Imperial where room was situated, if guests are staying in these wings avoid leaving valuables in the room during cleaning or going out. For a 5 star resort the staff hospitality was poor, the manager assured me but nothing has happened since. The only good thing is they have good activities for guest.

Amazing stay and the walk through the plantation was great. The variety of food was diverse as well. Rooms were rather comfy. Had a really good stay. Would definitely recommend a trip down here ***** with the family. Good job y'all. Will see y'all back soon. Cheers!

A coffee walk with Madan was the most knowledgeable and fun . Not only did we enjoy the nature but had a complete explanation of the flora , history and tasted the freshly grounded coffee . Property as a whole is complete for a get away with family or friends .

Had a pleasant stay pleasant stay with chef Santosh and all of his team in the restaurant. Santosh and the staff were very friendly, approachable and informative. The ground staff were quick to act too. And about housekeeping, Amrutha created a beautiful design on the bed, the upkeep and cleaning were good. In all, it was a very pleasing experience and was made very smooth and seamless by the staff.

Beautiful property. Perfect for a family vacation. Naturalist Madan’s coffee plantation tour was a hit with kids and adults. Rooms were spacious and very well maintained. Lots of scenic spots for Reels shooting also weather in June is pleasant enough with intermittent mild rain.