SriLanta Resort and Spa

On arrival the front desk was in confusion. We sat, we stood and sat again. We were asked to pay the bill but then told we could pay later. We had paid on Trip already. At the jungle type room it was damp and smelly. The view was zero as blocked out panoramic windows by other huts. Pointless expense so I asked to move and was upgraded. A kind gesture instantly offered but it’s only a £12 cost to them.  That room was in the flats and on paper could be great….but, on settling in things came out. Dirty and not clean, just look behind the curtains or fridge or laundry basket or in the shower. The bed repairs were shoddy and just screwed on. The plastic trim water damaged and lifting, the toilet floor entrance lifter and dirty. A shelf unit made of exterior treated green fibre board was half painted and just silicone fixed. The exterior jacuzzi had no blinds and I noticed some rooms had a curtain. The key operated room electrics kept dropping out due to it being broken and a damp patch in the room an obvious decoration problem.  So as a collaboration of faults this 4* resort was a tired looking, poorly presented 2*.  Across the road its beach, grass and pools were a mixed affair. One pool area for guests only is redundant and the pool a green mess. The main public grass and beach offers some Thia beauty.  We never got to try their breakfast. But for £12 each that’s a rip off as you’re paying less than that for a super good evening meal.  So their advertising is misleading and the pictures online are frankly not true to the reality. If they want to charge a 4* price they have to be at that level and are not. Buyers beware

Good Service hotel staff , clean hotel , will come back stay again

Massive room with a very comfy bed and a view to match. Location not great