Tài Khoản Khách
ngày 21 tháng 5 năm 2025
I had a very bad experience during my stay at this hotel. I was badly bitten by bed bugs, most likely in the hotel bed. I even had an allergic reaction to the bites, which forced me to visit a doctor and take medication for over a week. When I reported the issue, the staff didn’t believe me and were quite dismissive. Only after sending an angry email did they finally agree to change our room. Things got worse when they tried to charge me over 700 baht for a bed sheet stained with period blood, claiming it was "damaged." For context, 1 kg of laundry in Koh Lanta costs about 50 baht. Charging nearly the full price of a night for a single sheet is absurd. When I refused to pay, they threatened to call the police, which felt aggressive and intimidating. The whole experience was deeply unpleasant, and the staff were shockingly unfriendly – something very untypical for Thailand, where hospitality is usually warm and welcoming. Absolutely would not recommend this hotel.
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