Verified traveler
27 tháng mười, 2023
Overall all, our stay was good. The staff at the front desk were exceptionally friendly and inviting. The only negative feedback is regarding the room and accessibility items that are likely out of the staff's control.
Given my husband is wheelchair bound, booking hotels can be a very stressful task in itself, especially when it comes to wheelchair accessibility. We booked a king-size room with roll-in shower. The overall description was on point, however the creation of these rooms are not well thought out.
1) The weight of the door prevents wheelchair users to open the door on their own with ease.
2) The shower chair provided is a small, hard shower chair that would be perfect for individuals that can sit down from a standing position, but not ideal for a wheelchair user to successfully and safely transfer on their own.
3) The hand-held shower head is great, however the placement of high up/out of reach is not helpful and requires wheelchair user to rely on individuals to assist with reaching the shower head.
I will add that we greatly appreciated the height of the bed, as it was perfect for transferring. However, the bed itself was uncomfortable and the pillows were extremely bad with comfort and/or support.
All and all, we did like the hotel overall and would recommend to our family & friends that do not have handicap needs.
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