Hilton Garden Inn Knoxville West/Cedar Bluff

My visit to the Hilton Garden Inn was disappointing due to the fact the hotel was so outdated. The baseboards in the room hadn’t been cleaned in ages, contributing to the overall lack of maintenance. To add insult to injury, I had an uncomfortable encounter with the redhead MOD. I came downstairs barefoot, where I was told brusquely I needed to wear shoes. As a Diamond Life Member, I wasn’t aware of such a policy, and while I understand there are likely such regulations, the way I was told felt uncalled for. With my corporate office right across the street, I’ll be back in the area—just not back here. Wherever I end up traveling next, I will have to check the shoe policy from now on.

This place is a dump and not up to the usual Hilton Garden Inn standards. Outdated furnishings, stained tub, moldings, doors, wallpaper chipped or ill fitting. Don’t waste your money. No real restaurant. Looks like they did some kind of mini renovation to cover the boogers but unsuccessful.

1. Restaurant only serving bar food, not dinner. Out of food and cook didn’t show. 2. Beds squeak like a 1930’s iron bed. Toilet had poop stains 3. Smoking lounge outside our door on a non smoking floor. 4. All employees were texting or playing on their phones. Nobody greeted us at anytime coming or going.