Victoria Hotel Klaipėda

Very good, new hotel in the center of the city. Beautiful hall with windows in the ceiling. On the 1st floor there is a restaurant, on the top floor there is a terrace cocktail bar Zebra. There is a spa center and a swimming pool. The rooms are all different. They have a gym, conference halls.

We had a 2 night stay. For reasons unknown, we got a wheelchair accessible room. For that reason it was spacious. The shower area in the bathroom was not glassed-in, there was just a chrome grab-bar defining the space. Because the floors were marble, when wet they were dangerously slippery. The mattress and pillow were foam and not particularly comfortable. On the plus side, the hotel's location was good and the buffet breakfast served in the atrium dining room was plentiful with a lot of selections. The hotel staff was helpful.

Despite having only a few days In Lithuania we rushed our journey to this hotel to make use of the swimming pool and sip cocktails on the rooftop bar. We are keen birdwatchers and love to see and listen to swifts. On arrival we were astounded to learn it would cost us each €26 per day for a swim so total $104 for two days. We were told the roof top bar wouldn’t be open on either of the nights we were staying. Our tiny, rabbit-hutch twin room looked out onto a grimy alleyway full of recycling bins. Within feet of and dead opposite our window a semi-naked man smoked a cigarette. The beds were 2’ 6’ & every time we turned over we activated the nightlight. I knocked my head on the wall-mounted TV when I squeezed by to the bathroom. There wasn’t even room for a wardrobe. The next day we spoke to the manager. Her attitude was dismissive, hostile and what we’d have expected in 1980s Lithuania. She made it very clear they wouldn’t consider opening the bar as there weren’t enough customers to make it worth their while. We had booked this holiday through a tour operator and when we complained they paid for an upgrade for our 2nd night which included use of the pool. Actually it’s so tiny (less than half the usual size) that maybe they charge to stop it being overcrowded? On the plus side the breakfast buffet is excellent. I wish I’d read the other reviews before agreeing to stay here and I’d beware those reviewers who haven’t posted before. If I owned this hotel I’d hire a manager who is customer-focused and charming, not one who belongs on the other side of the border.

Absolutely a great hotel. Great in every aspect. Service, cleaning, facilities, food and even central locality. 5 minutes walk from the old city of Klaipeda. Fully and highly recommendable.

Water was leaking from the ceiling and was moved to another room during one evening at 21.00 hrs. I checked out next morning at 04.30 hrs and asked for a discount since I had to pack down the room and move.

Second stay at that hotel. Very happy both times! Our favorite hotel in Klaipeda!

Stay was Good. Friendly staff. However.. Spa ( Access to Pool and Sauna ) costs extra.. it was good, but it should have been included. They forgot to top up complimentary water, and items related Coffee making in room in second day

Really nice hotel large room, good bed. Large and modern bathroom

I was booking this room believing it was a pet friendly hotel. I agreed to pay the cost listed knowing there might be a pet fee and that it is, most of the time reasonable to expect. To my surprise, it was 25 euros per night. All in all, that would add 25% to my final bill and 100 euro extra for my stay. When I asked if this was negotiable they flat out refused. Now, I'm all aware of pet fees and find them reasonable to a degree. But this, an expensive hotel, adding 25% to a cost for a hotel room? And per night? Most hotels these days does not even clean their rooms every day. I want to warn other pet travellers that this is not a pet friendly stay. In the communication with the hotel I also wish to add they spelled my name wrong. As a high end hotel, I find it baffling that the basic courtesy in a high end hospitality business is not present.