Surfescape Zanzibar

Everythis is wrong in the description ...No internet , no generator that works ...We had no electricty/water etc and the owners who are Italian got no one to repair the genertaor or even help...The private garden was not private as there is a common for all the appartments on the private garden... The messages I wrote to the Italians I got an answer back full of lies and completely disrectful .....There are so many other places to stay ...NEVER STAY HERE.....

This place dont now wath is costumer service. Internet not 1MG and slips all the time away.They will give us a router never seen. Alicha the persone ho is the manager came the first day and came never back no excuses for the problems an after that the owner starting to lei over things they never did. Dont trust this people when they say somthing they dont do it and play with your feet.

+ on the beach with view on the ocean + friendly and very helpful staff + clean + nice, spacious apartment + nice shower with hot water + good Wi-Fi - would be nice if there is breakfast included in this price - no AC in the saloon and no fan in all apartment at all - uneven tables and some chairs were uncomfortable - no telephone signal in the apartment

Where to start… first of all the pictures on the ad absolutely do not correspond to the apartments in real life. Not even the same furniture. We rent 2 x 2-bedroom apartments for 2 families on the ground floor, direct access to the beach is the only nice thing about it. Otherwise…: 1 glass for 4 people (LOL), 2 forks (re LOL), no pan (but 3 rusty casseroles Instead), a kettle that doesn’t work, a rusty bbq good for the garbage, old damaged furniture, moldy walls (yes zanzibar is humid, but walls can be washed out from time to time! Other hotels on the same beach do it, obviously) , floor totally damaged (falling apart is more accurate), wooden bathrooms doors are a joke (totally damaged and good for trash), at least 3 light bulbs missing (although there is a supermarket in Kiwengwa that sells bulbs…), bedsheets too small for the (humid) beds and with holes, pillows smelling humidity so hard that it’s better to cover them with a towel, mosquito nets damaged (when existing, because some are missing) and misplaced, some windows do not open anymore (broken, or key missing), sun beds made with 4 wood sticks and old, used mattresses (probably used to look like cool local made 10 years ago but now good to trash). Surfescape Zanzibar is the only one in the entire bay/accomodations dedicated to tourists in Kiwengwa, without a power generator, so it’s the only one that remains in the darkness when all the others turn on their generator… and it happens often (with or without any storm, whatever the owner says). The view for sure is amazing (when the sun is out), and the area is so peaceful (except on wednesday and saturday nights when the nearby jetty bar Il Pontile blares dance music out so loud that the wind takes it directly to your bedroom although the distance seems far away). The staff is lovely and try to help as much as they can but their possibilities remain limited: they cannot rebuild the entire place themselves instead of the owner. We wondered why the owners obviously neglect this place, and let it in complete derelict before they will (obviously) give up on it anytime soon and close it for good, like a few nearby resorts. Much advertising is done on their location in Fuerteventura on their social media and website, almost nothing on their Zanzibar location, and we now understand why. Maybe Kiwengwa used to be a great deal for the owners back in the days and now doesn’t bring much money anymore? The apartments are not cheap, though, compared to the poor offer they provide. I guess we will never know, but obviously we will have been among the last clients of Surfescape zanzibar, due to die anytime soon… Sad, sad, sad….

mehr beachfront geht nicht, perfekte strandlage. sonnenaufgang! im appartement ist alles benötigte vorhanden. mitarbeiter alle super nett. leckeres frühstück mit frischen früchten und omelette. ruhiger strandabschnitt. kutesurfspot! laiza kümmert sich um alle anliegen, fragen und wünsche bestens, danke!

ITALIAN: Abbiamo recentemente soggiornato in un appartamento al piano terra di questa struttura e l'esperienza è stata pessima. L'unica cosa positiva è la posizione fronte mare, ma il resto è stato un incubo. La pulizia era praticamente inesistente, le pareti erano coperte di muffa e l'appartamento puzzava di umido. L'aria all'interno non circolava, rendendo l'ambiente soffocante e insalubre. Le zanzariere erano rotte, rendendo impossibile tenere le finestre aperte senza essere invasi dagli insetti. Le lenzuola erano sporche e il copri water era rotto, aggiungendo un ulteriore livello di disagio al nostro soggiorno. Le foto sul sito di prenotazione erano assolutamente ingannevoli, mostrando solo gli appartamenti al piano superiore, che sono chiaramente migliori. Questo è un chiaro tentativo di truffare i clienti. Abbiamo chiesto al titolare un rimborso, ma ci è stato offerto solo un altro appartamento altrettanto squallido al piano terra. Non ha voluto sentire ragioni e si è rifiutato di rimborsarci le 4 notti prenotate, restituendoci solo la prima notte. La sua scarsa disponibilità e l'arroganza nel trattare le nostre lamentele sono state inaccettabili. In sintesi, evitate questa struttura. La posizione non basta a compensare le terribili condizioni dell'appartamento e l'atteggiamento del locatore. Non consigliamo assolutamente questo posto. ENGLISH: We recently stayed in a ground-floor apartment in this structure, and the experience was terrible. The only positive aspect is the beachfront location, but everything else was a nightmare. The cleanliness was virtually non-existent, the walls were covered in mold, and the apartment reeked of dampness. The air inside was stagnant, making the environment suffocating and unhealthy. The mosquito nets were broken, making it impossible to keep the windows open without being swarmed by insects. The sheets were dirty, and the toilet seat was broken, adding another layer of discomfort to our stay. The photos on the booking site were completely misleading, showing only the upper-floor apartments, which are clearly better. This is a blatant attempt to deceive customers. We requested a refund from the owner, but we were only offered another equally shabby ground-floor apartment. He refused to listen to reason and declined to refund the 4 nights we had booked, only refunding the first night. His lack of availability and arrogance in handling our complaints were unacceptable. In short, avoid this place. The location does not make up for the awful conditions of the apartment and the attitude of the landlord. We do not recommend this place at all.