Holiday Inn Express & Suites Terrace

Will be better if the gym has more equipment

I stayed on business and Emplpyer paid. I brought my tiny dog and was told I had to lay 40&/day for the 28 days which is more than 900$. I travel year round for work and have never been asked to pay that amount for a pet fee especially when they don't clean the room more than once a week. I negotiated to 20$/day eventually but then they charged me illegally %5 GST which is illegal. I showed them the government website and they still won't refund it so off to small claims court I go. Staff is a mixed bag but generally this was a poor stay for me and I would not choose to stay here again.

I didn’t plan on staying in Terrace but I missed my flight and had to find a place to stay. The moment I came in it was a truly lovely experience and that is entirely because of the staff. I was crying when I arrived as I was now going to miss my friends wedding the next day and the reception person came to bring me tissues and see if I was ok. It was a small act that meant a lot. Rooms were great, modern and very clean. Breakfast was great as well. The next morning I didn’t know taxis would be so hard to get or that you needed to book their shuttle hours in advance. The woman at the front desk was SO helpful and sweet and got their driver to come and take me immediately. I will never stay anywhere else next time I’m here. Big thank you to the staff!!!

It’s a new holiday inn. Like all others comfortable and big room. No soul. Good breakfast and coffee hot water all the time. A good place to stay if you want a good sleep. Out of town. Overall it could be anywhere but equally it was good hotel. A place to sleep

Pros: Location is great, 5 mins or so away from the airport and about 5-8 mins tops to downtown Terrace. Rooms are clean. Loved the shampoo/conditioner/body wash. Breakfast was decent and the coffee is wonderful. Cons: The hotel says they have a free airport shuttle. No one at front desk during check-in mentioned you need to reserve the shuttle three hours in advance. Would of helped if we knew beforehand and NOT at check-out. We checked out at 9am. The shuttle is available 8am-10pm on their website and 8am-8pm on **********. They claim there is no driver. Odd that the hotel offers free airport shuttle service but they don’t have drivers on hand. We had to call a taxi and we almost missed our flight cause the wait is a good 20-45 mins depending on where you’re headed to in Terrace. They give you a bottle of Costco Kirkland water (500ml) upon check-in but won’t give you additional ones throughout your stay; like one bottle per day at other chain hotels. It wouldn’t hurt to offer two bottles at check-in. The lady made it seem like she’s handing out bottles of Fiji water. Def a tad off putting considering you’re in the middle of nowhere and they charge $200+/night during peak season. Overall, nice hotel with a good location. It’s clean. Beds are not extremely comfy. Information given to guests at check-in could use some work.