Rakuten STAY Kokura Station

I think this hotel is Very dirty and beds make me and kids so itchy. The check in time took more than an hour, so bad that i need my kids to wait for more than one hour at the lobby

1. Very spacious room for this price point to be honest. Could be because it's not a major city... 2. Kitchen equipment like induction cooker and pot and bowls and utensils were provided! Makes it possible to cook your own meals (or even just Maggie mee) fridge was very big so can buy drinks to store 3. Location was alright. Located along small alley but very near main road leading to shopping street and Kokura station. 4. Aircon and heater worked well. Great for winter weather 5. Bathroom ventilator was very strong. To the extent that it feels very cold after taking a shower. We tried closing the bathroom door at night and it was literally like a freezer in the morning when we open it. But also because of the ventilator, our clothes dried fast indoors 🥶 6. Now to the pain points. First got to be the facility management and check in check out process. This property does auto check in meaning there is no physical staff to handle your check in check out throughout. There is no receptionist at all. I made my booking 2- 3 hours prior to arriving at property. At the front door we were prompted to input entry passcode which we had no idea what it was (it's not the reservation number provided by the booking partner like Agoda or trip.com) tried to contact both the hotel helpline (there was a Jp phone number at the entrance but that's all, no other info whatsoever) and also escalated to Agoda (as I made my booking through Agoda for first nights) but no ans. In the end we had to enter property when someone unlocked the front entrance using her own passcode before we could speak to the helpdesk through the tablets. So it turns out that they claim most travellers would make their reservation at least a day prior to arrival, which was why system didn't capture my booking (yet ironically they allowed booking for same day check in .... When they clearly cannot manage the whole process) shouldn't there be more effort being put in to monitor for same day booking so the traveller doesn't get stuck at the front entrance especially in winter weather? We had to sit at the park nearby while trying to contact the helpdkesks but couldn't get through till the end...... The whole check in process was rather manual, basically you enter the info as prompted on screen then video call the helpline agent to verify before you'll get your passcode to your room. (All through tablet) Security seems alright if you're ok with the idea of using a keypad lock instead of having a physical room card? I guess customers just have to always make sure no one is looking when entering the passcode at the front door. Btw same passcode is used to enter hotel front entrance and for your room lock. All in all the biggest issue we found was the check in check out process. Overall stay was above average.

no check in service, also the check in machine doesn't work properly. No more next time!

Stayed here twice. Very big room. But no hiusekeeping for the entire stay. Didnt receive email for check in.

일단 고쿠라역에서 짐없을때 도보5분 짐있을땐 조금 천천시간다고 봤을때 10분정도라 위치 좋습니다. 이번에 3명이 방하나 사용해는데 일단 객실은 아주 넓고 욕실도 욕조포함 넓고 좋았습니다! 청소상태는 침구류나 다른건 일단 괜찮았는데 침대밑에 왜 조그만 풍선하나가 그대로 남아있더군요. 그리고 하나 불편한점은 저희가 이번에 3박4일 이용했는데 체크인 테블릿으로 수건 교체를 요청했는데 교체는 4박당하나라고 딱잘라 말하고 교체안된다고합니다 1층에 코인 세탁기있는데 거기서 수건 빨아서 말려쓰거나 수건챙겨가세요! 아니면 아칭에 청소하시는 분들이 복도에 다니실때 만나면 바꿔달라고 해보세요 그분들은 그래도 바꿔주시네요! 그거외에는 나름 괜찮았습니다

超オススメです。小倉で泊まるならここですね。ロケーションは駅近で素晴らしく、部屋もオシャレで統一されたデザインで綺麗でした。また是非利用したいです。