Imperial Hotel Express

Very warm welcoming workers

簡潔大方，設施齊全，很經濟實惠！

環境很好不錯

Excellent customer service, from the Door man to the supporting staff. The gentleman who received us at the customer care desk was super welcoming made us feel at home. The checking and check was easy too. The breakfast has quite a variety. I looking forward to coming back.

Very nice, friendly and helpful staff. They are very informative and show you around well. The room was a good size with very comfortable beds and good air conditioning. Very clean bathroom with hot and cold water. Delicious breakfast too.

The staff were incredibly friendly and the breakfast offerings were great. The room was clean and the bed was comfortable. The AC was working well throughout our stay. It was an enjoyable stay and I would highly recommend it to anyone who has a trip to Kisumu.

This hotel is superb. Modern decor, everything works, super clean throughout, comfortable crisp beds, super friendly and helpful staff. Breakfast is fantastic and varied. Security is good, near shops, supermarket and restaurants. Only down side is a noisy nightclub, so ask for a quiet room. I am cycling around Kenya and had a safe place for my bike.

This hotel is ideally located in the CBD and was well suited for my short stay in Kisumu City for some business. The staff were extremely professional and made my stay pleasant. The noise pollution from a neighbouring pub/disco was completely unbearable extremely on a Monday night and this went on until the early hours of Tuesday morning. This ruined an otherwise pleasant stay. I hope the hotel management take action against the offending establishment.

The hotel is also conveniently located near Kisumu International Airport, making it an ideal choice for travelers heading to Kisumu and neighboring towns. Its proximity to the airport is particularly advantageous for guests traveling to key destinations such as Nairobi, Mombasa, Eldoret, and even Entebbe, Uganda. The hotel's location is exceptionally strategic, offering easy access to government facilities, banks, eateries, shopping outlets, and transportation. It is also conveniently close to Lake Victoria. The Hotel staff, including Judith, Evans, the chef, and the security team, were exceptionally welcoming and professional, ensuring a delightful stay with a welcome drink and freshly prepared meals. The rooms, impeccably maintained by the housekeeping team, are clean and well-appointed, ideal for both business and leisure travelers. The soundproof windows offer a peaceful atmosphere, even for rooms overlooking the busy Oginga Odinga Street, Kisumu. The TV channels provided were suitable for both business and leisure guests, though adding more children’s channels could be beneficial for families traveling with kids. While I chose to dine elsewhere and did not experience the hotel’s dinner offerings, introducing a room service menu or partnering with nearby restaurants for delivery could offer added convenience for guests who prefer dining in their rooms, particularly for dinner. Forming partnerships with local attractions and businesses also could provide guests with exclusive deals or packages, enhancing their overall experience and promoting local engagement i.e. for a city tour. I highly recommend this venue to both returning and first-time visitors to the lakeside city of Kisumu.