Mare Paphos

酒店位置很好 海景優美 唯一不足的是入住後發現酒店地板打掃不是很乾凈 入住的兩天 風比較大 酒店玻璃隔音不太好 能聽到海風和海浪的聲音哈

Second visit to this hotel. First was in August last year. Hotel was a little quieter this time around (Easter holidays) but staff levels were down that much you was queuing by the pool for drinks whereas last year there was more people but more staff so you was getting served a lot quicker. Can’t blame the staff they work so hard. Food again was okay, I’m a fussy eater so I can’t really complain. Snack bar is probably the best I’ve been too. Great facilities and views. Location could be slightly better, a little closer to the harbour and the centre of paphos. There is a bus stop outside so this helps. We had some cockroaches in the room (1216). Last year nothing and I’ve been to Cyprus 5 times and never once seen them. Plenty of lizards but not cockroaches. They seemed to be coming from the AC. Was reported twice but nothing really got done about it. I would stay again in a few years just not in room 1216 or anywhere on that floor! Would have been 4/5* if not for the certainly puts me off unfortunately.

The first part of the review is a bit of a rant so bare with! but certainly doesn’t reflect our time there as a whole. My girlfriend and I booked this trip in June and unfortunately there was no option to upgrade our room so we had to opt for an inland view room (this becomes important later on). We arrived at the hotel quite late due to delays at the airport and upon arrival were met by the incredibly friendly staff who got us booked in and informed us that they had left some food in our room because of our long journey which I felt was a really nice touch, we were taken to our room 2514. To call this room inadequate is an understatement, more like a prison cell, when we first walked in the smell of strong cleaning product and damp hit me like a truck, at this point I didn’t care because I was so tired so just went to bed. However waking up in the morning the reality of the situation sank in and I couldn’t imagine spending an entire week in that room for the money we paid, for reference the room is very cramped and the balcony has a staircase right in front of it and then a view of the side of the main building offering no privacy and made it feel even more confined, we then went to our TUI meeting where I raised my concerns with our TUI rep who we felt dismissed our concerns and told us “not everyone will have a good view, people have got rooms facing over the car park” honestly a view over the car park would be luxury over this room, however she said she would speak with customer relations to see if we could change rooms or be upgraded, I found her tone very condescending throughout and got the feeling she felt we were the sort of customer that complains over small issues to make a fuss which we certainly aren’t and I usually take the approach of making the most of a situation even if it isn’t ideal. Following this conversation I had very little hope she would come through with any solution so my partner went to reception herself to see if they could help and spoke with David who told her he would go and see what he could do, whilst waiting we received a text from the TUI rep stating that due to how busy the hotel was there was no availability for a change or upgrade which was strange because David then came back and offered us an upgrade to a sea view room at the cost of €180. Which I thought was more than reasonable and we happily accepted as we still had another 6 nights. However we felt incredibly disappointed that the TUI rep either didn’t bother following our issue up or lied to us about the availability and to add further she saw us numerous times throughout the holiday and ignored us and never bothered to check in with us on how things were. And for clarity Room 2514 should not be offered as a room to guests and is certainly not 5*, please see photos below it appears to be the only room like it within the resort and appears to have been an afterthought when building and it’s just been shoved in to create more revenue. If you have