Clarion Inn & Suites Kissimmee-Lake Buena Vista South

Avoid This Hotel – A Horrible Experience! Worst of Florida. I strongly advise against staying at the Clarion Inn & Suites. My experience here was nothing short of frustrating and disappointing. The check-in process took an incredibly long time, and when it was finally our turn, the staff were unfriendly and unhelpful. At checkout, the unprofessionalism continued, making what should have been a simple process an uncomfortable experience. To make matters worse, the hotel tried to charge me for towels that were allegedly damaged after my children washed their legs with them after a day at the beach. As an expert in washing, I can confidently say this was a baseless claim. The hotel refunded only half of my deposit, and despite multiple requests for proof (photos and an invoice), they refused to provide any. Additionally, if a towel is not cleaned properly and still has sandy stains on it, it simply shows that they do not take hygiene seriously when washing. I don’t even want to know how they wash their linens, but I can confirm it must be disgusting. The room itself had an unpleasant odor, and the overall maintenance of the hotel left much to be desired. The surrounding area was also messy and unkempt, which only added to the negative impression. Stay away from the Clarion Inn & Suites – you deserve better than the poor treatment, lack of hygiene, and dishonest practices that this place offers.

Great location.

Let’s start with what was acceptable. Staff I interacted with were pleasant. The pool and hot tub looked clean, but I did not use it. It said no smoking within 15 feet of the property smoking is going on on the property around the pool in between the buildings, etc. The parking lot looks like it should have been repave 10 years ago. I could put my entire hand under the door to our room and that door led immediately outside not to an enclosed hallway. The room itself was large. The bathroom was extremely small the heat/air unit was under the window and I had to put stuff against the curtains so all the air conditioning did not blow just up in the curtains. The room was I think 75° when we got there early in the evening and it took most of the night to cool it off by turning the AC completely down as low as it would go. There was a place for a hairdryer, but the hairdryer was missing. There was a closet with one shelf in it that needed to be repainted or just taken out cause it looks so awful. There was an iron and ironing board. I do not know if the iron worked or not. There was a refrigerator that seemed efficient and it had a freezer. There was a microwave, but I did not use it. Breakfast was offered however I had stayed at this motel previously when it was called something else and they’ve just put a sign over the old sign. I was so upset when I realized that I had booked it again. I was on the second floor. There is no elevator.