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I booked a non-smoking room and was met with the smell of cigarettes immediately upon entering. The staff was entirely unhelpful and unable to change or directly refund the booking. I had to go through a lengthy process in order to get my money back as I was unable to stay at the property.
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Tài Khoản Khách
Lưu trú vào set 2023
Khác
1.0/5
Đăng tải vào 23 set 2023
I am a business traveler and I spend over 100 nights a year in hotels. I used to be somewhat brand loyal to Choice properties, but I moved my business to another chain five years ago as the majority of Choice properties seemed to be in decline. As bad as I thought things might get at Choice, this property may be the worst one I have ever stayed at. A Motel 6 may have been a better selection. The property has three floors, one below the lobby level and one above, but no elevator. If you are a senior or you have a haul to bring to your room, this hotel isn’t for you. Once in the room, I was met with a musty stench that smelled a bit like a wet dog. The toilet had a contraption that I have never seen before. Instead of a tank cover, there was a sink with a small faucet present. When you flushed the faucet came on and water poured through the sink drain into the toilet tank. Strange to be sure. The furniture in the room was dated and the mattress had virtually no support. I’m guessing it was at least 15 years old, based on the dips and springs I felt laying on it. There were two televisions in the room, one in the bedroom and one in a living room area. Both were standard definition sets and the set in the bedroom was shot, with lines running through the screen when it was on. Picture quality was a joke, especially if you’re used to a high definition set at home. Internet quality was adequate at best. I discovered in the morning that I had no coffee maker in the room, despite coffer pods being left where the coffee maker should have been. When I went to the front desk and asked for a coffee maker, the agent told me he would “tell housekeeping”. When I asked him to address it at the time, he told me there was nothing he could do. When I mentioned my disappointment in the experience to the agent that checked me out, she responded by saying “OK”, and offered no apology. I can’t discourage anyone enough to avoid this property. It was simply horrible in every conceivable way.
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Tài Khoản Khách
Lưu trú vào set 2023
Khác
3.0/5
Đăng tải vào 13 set 2023
I am a fan of the Comfort Inn brand and have stayed at perhaps 4 dozen facilities. The cookie cutter approach delivers a nice hot breakfast and comfortable mattress. This faciltiy departs from that formula, with a building with 3 levels for sleeping rooms, but no elevator. The bottom floor is at garden level, i.e. 1/2 a story underground. The middle floor is a bit above ground level and the top level is roughly one story above the middle. The bedding (mattress) seems to have been acquired from a different supplier than the typical Comfort Inn. The result was a couple of rough nights of sleep. The hard working, but perhaps understaffed hotel employees fixed a broken toilet bowl handle promptly. Alas they struggled to keep up with the breakfast rush, running out of various items frequently. Because of a lack of space, if you are an instant oatmeal fan, look for the microwave outside of the breakfast room, down the hall. Bottom line, be aware this is a bit of an outlier from the typical Comfort Inn and suffers from the lack of an elevator. It's OK, but see if any of these quirks change your mind.
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Tài Khoản Khách
Lưu trú vào jun 2023
Khác
2.0/5
Đăng tải vào 26 jun 2023
Very dated property. No elevator to different floors . No wifi working. Musty smell in lower floor. Rooms in need of a refresh. TV options were average at best with poor picture Ask for a room away from the road if you need some quiet time.
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Tài Khoản Khách
Lưu trú vào jun 2023
Khác
2.0/5
Đăng tải vào 18 jun 2023
Stayed at the hotel for six nights . It is currently advertised as having a pool and spar as well as a safe in the room . Well the pool is completely dry of water along with the hot tub and is closed. There is no safe in the room and no lift in the hotel . The breakfast is just about passable but not great . The rooms are not cleaned so unless you ask for cleaning it won’t get done. Within a day of two you waste bin will be full. We were on the ground floor and could hear people above constantly running up and down . The tv reception was poor and the Ariel wasn’t working correctly. Limited staff and unfortunately not that friendly . Unfortunately if you are going to charge getting on for nearly $190 dollars a night it’s unacceptable. I just can’t recommend this hotel .
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Tài Khoản Khách
Lưu trú vào mar 2023
Khác
5.0/5
Nổi Bật
Đăng tải vào 14 mar 2023
This hotel is perfect for visiting our married son and his wife. It is comfortable and has suite accommodations which allow for us all to gather there. While not a large hotel, it has everything needed for our extended visits.
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Tài Khoản Khách
Lưu trú vào fev 2023
Vợ chồng
1.0/5
Đăng tải vào 28 fev 2023
The only thing good about this hotel is its location. It was close to where we needed to go. Otherwise: First, there are no elevators so plan on schlepping your luggage up or / down some stairs. Second, the toilets are small and the seat is very close to the floor - not senior friendly Third, the WiFi is sketchy. Unlikely that you could sustain a Zoom call. Fourth, the sheet on the bed was dirty / spotted Finally, it took us 3 tries to get Netflix up and running on the television.
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Tài Khoản Khách
Lưu trú vào jan 2023
Vợ chồng
3.0/5
Đăng tải vào 31 jan 2023
We stayed here a couple of nights due to its close proximity to people we were visiting. Typical road side hotel that is managed by a family that appears to live on the premises. Nice enough but there is a lack of professionalism, like you are taking them away from the t.v. or other family matters when checking in. Room was sufficient and reasonably clean. Would stay there again, no.
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Tài Khoản Khách
Lưu trú vào jan 2023
Vợ chồng
3.0/5
Đăng tải vào 31 jan 2023
We stayed here for a weekend getaway while attending a concert and wine tasting. The experience was overall good - easy check in, clean room (if a little dated), decent breakfast included, good location near bike trails and Totem Lake park. However, we were looking forward to using the pool, which was shown in photos and the property tour on the Choice Hotels site. I saw no mention of any closure, and it wasn't noted upon arrival or on signage inside the hotel. When we went out to use it on the 90 degree Saturday afternoon, we found it closed, drained, and perhaps in disrepair! So disappointing. I reached out to Choice Hotels after to let them know their website was not up to date and my concerns were dismissed. I'd stay here again if the pool is available, but this experience was disappointing.
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Tài Khoản Khách
Lưu trú vào jan 2023
Vợ chồng
2.0/5
Đăng tải vào 31 jan 2023
Good thing staff here are friendly and helpful; otherwise not much positive about this place. They do their best to keep it clean and do a good job considering what they are working with, but basically it’s falling apart. Our room had leaking faucet and an ant infestation. NO functioning pool-looks like this has been the case for years. Gym only had 1 working elliptical (bike broken, universal equip rusted). Staff made a good breakfast and were quick to address issues when mentioned.
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Tài Khoản Khách
Lưu trú vào jan 2023
Gia đình
2.0/5
Đăng tải vào 31 jan 2023
Thin walls, every time someone used a faucet, or flushed a a toilet, it sounded like it was right next to me. The escutcheon on the shower neck was all rusted. Thats a 50 cent part and a 2 minute fix. The shower curtain rod was rusted. The caulking on the bottom of the tub was all cracked, and looked horrible. Theoretically, it was a handicap room, but the toilet was not ada height, or elongated. The furniture looked like it came from a second hand store. If you were going for the distressed look, you nailed it! The continental breakfast was almost non-existent. If you talked to the front desk clerk, all his answers were "I don't know ".