MacDonald Hotel & Cabins

When I booked this hotel, I ordered 2 packed lunches for me and my friend but we did not get them. I emailed the hotel when we got back to ask for a refund but received no reply. Today I rang their number and spoke to an outrageously rude man who took no interest at all in my issue and put the phone down on me. This was because he said he would sort the problem out but had asked me for no information to enable him to do it. I asked him how he could possibly sort this out when he didn't even ask me for my name and that's when the phone went down. Rude, disgracerul and unacceptable behaviour. They obvioulsy want your money but don't want to provide customer service when things go wrong.

Faulty Towers 2 We arrived early and tried to book in and was told 3pm, that is fine 3pm it is, at 2.30pm we were allowed to our room (other party’s also) We fetched our suitcases from the shed outside, walked passed the stored caravans, outside is a mess and it’s the first thing you see We unpacked and ran a bath , no hot water, on asking the manager he said it was because everyone had checked in at the same time (so what). We did try to check in earlier (miraculously all the rooms were ready at the same time ) The Manager offered the camp site showers which we refused 😀 Breakfast was okay, no yoghurt as they had not had a delivery, orders for breakfast were either missing items or wrong, we just ate and left The manager did say he found it difficult to get a plumber( there were issues with the boiler ) he did offer me my money back if before 6 so he could re let my room ( with no hot water) Tip for Hotel You have a captive audience , you are on the WHW, charge more money and clean your act up and the hotel !

Arrived and we were told our reservation had been cancelled. Staff attempted to contact manager to no avail. Luckily ended up in a cabin, but had to be moved 3 times to get one where basic things worked. No hot showers, no soap or hand driers in the bathrooms, food took an hour to arrive after ordering.

I have stayed here before and I don’t think it was quite as bad but its decline has been constant for last several years particularly the quality of the food but all round and now I just won’t use it. It is mainly the disparity between price and what you get relative to other places on the WHW for example. For my stay in KLL in July I’ve cancelled here and gone to a glamping pod nearby instead because I just think that £200+ amount for the standard they offer is a blatant rip off. Dinner was reheated from frozen mush, breakfast looked like it had been cooked days ago and reheated, the beer is uninspired when the area is packed with great craft beers, the staff communication is poor (although they seem pleasant), the decor is not tired it’s in a coma, the bedrooms are not clean, they are passable but I’m sorry my room had a fishy odour either cooking or worse. For half the price you’d shrug, fine. For the price they are charging it’s actually disgraceful. It’s under-investment, cutting corners, under staffed and lack of experience, squeezing margins, and it’s clearly a deliberate not neglectful strategy. It’s a trapped passing market. Yes the view is incredible. But my strong suggestion is go for a glass of something in the evening and then leave.

Staff were absolutely shocking on arrival no staff then once found someone pardip he was less than interested in anything I asked 4 attempts to get a drink seems he’s to good for the place air of arrogance the rest very chaotic from management to the ones out front no wonder the reviews are bad no one is interested

We received a livingsocial voucher from our daughter who lives in Australia. We booked to stay at the MacDonald Hotel, Kinlockleven on the 24th and 25th January, which they confirmed, however on the 8 January the hotel advised they advised that they were closing the hotel, during these dates and would be reopening until 8th February. We travelled to Australia on the 6th Feb, and won’t be returning until mid April. We tried to rebook our stay for the 18th and 19th April, but we’re told the hotel won’t honour this as the voucher must be used before the end of March, which clearly we can’t do. The hotel has been less than helpful indeed they have been difficult to deal with and won’t reply to emails. Calling them, your told they need to talk to head office, but never hear back. As you can imagine we have lost out on a nice weekend away, and our daughter has lost her money, as the hotel won’t issue a cancellation email, which would allow her to claim a refund. If this is how they treat customers I’ll be avoiding them and all their sister hotels.