Courtyard Houston Kingwood

This '5 star' hotel has dummy cameras around the property. Zero cameras looking in the parking lot. Our stay started with the TV not working. When reported they sent maintenance up and they said, 'We have a lot of trouble with the tvs. They are old. You just have to unplug them sometimes to get them to work.' I had to unplug every time i wanted to watch Tv during my 6 day stay. The next morning I needed to use their computer and printer for business and their internet was out. It ended up being out for 5 of the 6 days I was there. Then their machines went down that program your room card. On day 2, my card stopped working. They couldn't fix it. Everytime I left, they had to escort me to my room. 3rd night, while waiting to get an escort or my key fixed a gentleman wanted into a room he was NOT on the reservation. One guy followed protocol (and safety) and was not going to let him up. Another guy, because he escorted him up the day before said, 'its OK, I've taken him up yesterday.' The one still didn't want to do it... which is the way it should be. How do they know the person on the reservation wanted him back up there? How do they know they didn't get into a fight earlier? You just never know. I personally put anyone with me (except minors) name at front desk so they know it's ok for them to have a key. On the 5th night, we parked in front of the side door, just feet away from the bar and restaurant, and in full view of the camera and MY CAR WAS STOLEN! BEWARE!!!

The tv antenna was broken. Ac unit in room rattles all night. No milk or cream for coffee in the morning and staff doesn’t tell you until after you order and pay.

I was visiting from out of town and the hotel was just a few minutes away from my Son and his family house

Nothing unique. Vent in bathroom inoperable; terrible internet service; no remote for television; noise from renovation. Staff not familiar with surrounding area and its amenities. Staff not allowed to assist guest in making reservations at local restaurants.

I liked that it had a breakfast place right in the lobby!

The staff was very accommodating, nice and friendly place

Very clean place to stay, would recommend, except the pool and hot tub wasnt heated (broken down)

Property was well maintained and convenient to Kingwood conveniences and event venue.

Mattress needed replacement. Light bulbs not working.