Extended Stay America Suites - Houston - Kingwood

Key cards for room consistently don’t work. Someone other than staff got into my room. Pool was unmaintained no skimmer to clean pool. No minimum amenities like a coffee pot. Every question asked was answered my Manager is working on that but never saw any results.

Never Again! no stopper in the tub, no hair dryer, and the fan in the bathroom didn't work. No light bulb in the lamp next to the bed. No coffee pot or coffee in the room. For a "suite" with a refrigerator, sink, disposal, and stove, there wasn't ONE utensil; no cutlery, bowls, or plates, etc. We asked for spoons at the desk and it was a huge production along with getting a few paper bowls. Seeing the police holding a woman in handcuffs out in front was another "clue" to stay elsewhere. Found a large cockroach dead near our desk the next morning. When I showed a photo to staff they said there were no additional rooms--they were full. But based on the cars in the lot, this place couldn't have been more than 1/3 full. Breakfast downstairs was packets of oatmeal and small blueberry muffins in plastic. The coffee downstairs was the only redeeming point--it was quite good. When we asked for 2 extra towels, we were asked, "why, don't you have any in your room?" and were reluctantly given 2 more(with stripes). Stayed 2 nights and never had our room serviced. We collected our garbage and put it outside our room Saturday morning. It was there on Sunday. One wash cloth was all that was in the room.

Bad Odor In My Room The room smelled terrible. As a cat owner I recognized the smell of ammonia that you get from a cat litter box that has not been cleaned for a long time

Roach infestation. Still crawling even after spraying raid. Will not stay again. The hotel looks nice, but they need to invest in an exterminator.

Come prepared It was ok. Room cleaning was supposed to happen day 7, someone finally showed up on day 8. During the snowstorm and was working from home that day....no housekeeper spoke English was finally able to get towels changed out with google translate. Put king size beds in some of the rooms, queen is small and uncomfortable. This motel is not set up for long term, no dishes, pots, pans, coffee pot, ect are in the rooms , although the website says they are furnished. Our refrigerator had to be changed out so we ended up with no ice maker.

Great place Our 2nd stay here and everything was great. We will surely be back again. Great and friendly customer service at check-in and check-out. Thank you again.