Premier Inn Dudley (Kingswinford)

Over the last 3 weeks I have stayed in 3 different rooms. All of them had something wrong, but not enough to ruin my stay. Just typical Premier Inn stuff, but the staff have been great, nice, friendly and chatty. I only got 2 of the staff names Codie & Kat, but they all have been great.

Very poorly ran hotel. First arrived there was a very strong smell of **** in the hallways travelling into the rooms. Granted, the lady did assure us it was from guests kicked out the night prior. She sprayed the halls and rooms and the smell was nearly gone afterwards. The rooms were very well cleaned, spotless even. Very comfy beds and great air cons. The major reason for such a poor review is the fact the shower pressure nob had broke: I went to reception, waited over 20 mins in total, rang the bell and even called reception, no answer. I had to go into the bar area just to get the attention of someone. The lady said she’d send someone up to sort it…40 mins later and now 20 mins to checkout, nothing. Now as much as the shower DID work, the nob was loose and I didn’t want to provoke it and make it worse. As much as it wasn’t damaged, something wasn’t right and for that reason I went and reported it. I did speak to one of the cleaners, the lady came and inspected the shower and said it was fine but obviously needed tightening or fixing to some degree, but assured me it was okay for use and it wasn’t our doing. Staff are fantastic here and definitely save it from being a lot worse than it could’ve been.

I stay in Premier Inn across the UK due to work and it can be 2 or 3 hotels per week and I rate service very highly generally in these hotels for the money. But this one today I must have got someone on a bad day as from checking in the woman was rude, to 5 mins later looking for a drink with no one to be seen, the same. Lady sees me walking to the bar and rather than ask me would I like anything I was blanked & since its nice and sunny 27c out there service with a smile would have been great but I eventually asked for a drink, to be then told doesn't open till 6 well that's fine but no need to be rude about it not my fault your different to most of your other hotel that during this weather would be more than happy to service drinks tk make extra money but clearly not this one

Fantastic place and amazing staff, Michelle was exceptionally polite, helpful and professional, I'll be revisiting for sure!

I would not be staying here again. This was the third year for my young family, I never had a problem before. But unfortunately this time we were given a very dated poor room, which the toilet blocked in the middle of the night. We arrived at 3pm to check in and went to go sit in the lounge area to be advised we can't use this till 6pm! So we were stuck in our room between the hours of 3-6! The lift was out of service which we were warned about which is fine, but on arrival I was surprised to be allocated the top floor with to young children when on booking you advise of ages. On a whole this really ruined oulr weekend and now I've been told by premier inn I'm unable to get a refund because i didnt escalate at the time. It's really disappointing as a member of public to be even putim this poor situation and basically being told I have to complain to make things right, why should I be put in such an anxiety and stressful hightened position with a young family, my other family paid the same and got a lovely room upto date room. it's a real shame and im sad with the response from premier inn. The food was excellent as always and the restaurant staff lovely.

Rooms were dirty and corridor was a mess. Looked as though the lift was under service and the corridors were filthy. Staff were warm and welcoming. Other customers though didn't have a care for other customers they were rood and in the room next to me the TV was so loud all night i didn't sleep at all will not be returning.