Premier Inn Newton Abbot

Think Mr Whitbread needs to make some vast changes , firstly by listening / reading to the poor reviews from disgruntled customers and staff . Regularly stay prem inn in south west .Days of the inexpensive pricing for a budget hotel are well and truly over . £100 plus a night for a below par hotel . Thankfully the reception staff at this hotel are helpful and do listen . Booked food for 8pm at the restaurant next door (used to be a beefeater) .. arrived and was told to wait on entering by one of the staff .. came back 3 mins later to say that the chef ( think he meant the person that can operate the microwave) had gone and no one else was available to set the timer.. So what do I do for food ? Dunno .. so a refund will be sorted . Not good enough Whitbread even if the restaurant is going thru a takeover i think it’s up to you to sort staffing and making sure your paying customers are looked after. I’ve stayed at this hotel most months for the last 12 years , maybe it’s time an independent hotel close by will be happy with a regular customer and £100 plus per night . Before it’s too late , maybe just maybe read reviews and listen to those that work for you , because this hotel and restaurant certainly isn’t working for you now.

I’ve never stayed in such a grotty Premier Inn and the only positive is the car park. - Aesthetically it’s dirty, aged and urgently needs some TLC - Reception told me all tables were booked for dinner, but I walked over and the restaurant was literally empty (and they seated and served me with no issues). - They sell meal plans - but beware, there is literally about 5 options of dinners. The food is poor quality and served by a chef who could be heard constantly moaning at colleagues for ‘touching his tickets’. - The restaurant is grubby, sticky and just a bit gross (perhaps why it was empty!) - My specific room was grubby and aged, it looked and smelt like a nursing home. The bathroom had a leak and was so badly stained with brown. I’m trying hard to forget that image to be honest. I have basically spent the stay trying not to let any part of my body touch the bedding, hovered when using the toilet and didn’t use the shower through fear of feeling dirtier. My advice - pay slightly more and go somewhere cleaner! …unless a spacious car park is your priority which this one nails. Do better premier inn!

The bed was comfy, the room was basic but this was expected. The restaurant served microwave food and offered no fresh food. The linguine dish was supposed to come with fresh rocket but it was served with none. The chicken curry was full of gristle. At breakfast the coffee machine was broken and the chef didn’t arrive for work so there was no cooked breakfast on offer. The alternative option was at best very poor and offered nothing healthy.

Ok, so we booked into the hotel, and honestly, we’re yet to actually sleep. I’m writing this from the most calamitous, awful disgusting restaurant I’ve ever been in. Everything is microwaved. Staff turning folk away, who are staying in the hotel, because they just want a drink. Drinks: they ONLY have Coors or Moretti on tap, and they are charging nearly £6 a pint. Food is awful. Very restricted menu, based on the capacity within the microwave, and only £13 a meal (thereabouts). Staff clueless, slightly rude and confrontational, unhelpful. Seriously - AVOID at all costs!!! This is like a modern day Faulty Towers. Please avoid to protect your sanity!

Excellent room as usual and a lovely meal deal, some of the staff were a bit quiet but mostly good Good views over the racecourse and a very convenient location which allows you to leave the car in the car park and walk to the town centre or railway station

Room was clean, I was on the 3rd floor so couldn’t tell if you heard footsteps above like other Hotels. Nice hot shower over bath with shower curtain. Lifts at this hotel. Unfortunately evening meal wasn’t available (they refunded) so can’t comment however breakfast good, order at table for breakfast probably because not busy enough to put out as Buffet style. I would stay again if away for work in this area. Good amount of parking which is free, reception were friendly and helpful but did mention the free parking might change in the near future. Didn’t seem to hear anyone - good sound proofing. Overall - Better than some Premier Inns.