Tài Khoản Khách
ngày 24 tháng 8 năm 2023
I stayed here in 2022 October long weekend, and paid a premium rate for a rooftop spa room. On the day of check-in, our check-in continually got delayed til approx 5pm, and then when we finally got in, the rooftop spa was out of order. Despite that, we booked to stay again on the 2023 October long weekend. The reservation was made in June, but then in late July I was contacted to say the room was no longer available, and I had been moved to a holiday home they managed nearby. I reluctantly accepted. Now today, late August, I've been contacted again to say the holiday home is no longer available, and they've moved me to an apartment in Casuarina - a whole different town, about 6km away. The whole purpose of staying here was the location being walking distance to a function I am attending - not to be moved to a different town. Don't bother if you want reliable accommodation. Location is great, but they show no respect for honouring reservations, and clearly have no influence over the individual unit owners.
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