Horseshoe Inn and Conference Center

The service delivery at this places is absolutely atrocious. Meals were delayed and cold. We were misinformed of so many things at the place. We were not informed that there will be no supper, in fact we were only informed on arrival that we will be ordering through the restaurant (note that its the weekend of the springbok game so the restaurant is full) so we ended up waiting an hour to order. Other individuals' order were already served yet we had to wait. (our payments were paid on booking already). Also there is still a racist mentality at the place and it is beyond me that we are still not past those racist behaviours. Some staff are rude and racist. We're all human and should be treated equally. Their service is bad!!! Bad!!! Bad!!! Bad!!! I will never come back again.

The Inn’s website proudly states “Luxury Rooms” and “Great Food” however this is far from the truth and what is portrayed. We had booked one of the 2-bedroom flats and a standard room (126 and 127) for a recent stay to attend a wedding at the venue, and on arrival, after the check-in time of 14h00, found that our room was filthy and had not been cleaned yet. After travelling for well over 8-hours it was not a welcoming sight and reception could have forewarned us. Note that the images depicted both on the website and the Facebook page are NOT of the 2-bedroom flat, or even half the rooms offered. These appear to be the rooms in the second “horseshoe” as all those in the “first” one are not nearly as well appointed. There are no images of the older rooms which offer a grim comparison to the newer ones. Furniture with burn-holes, no bedside lamps, doors which don’t close, the list is endless. While waiting to have the unit cleaned, we had lunch at the Crazy Horse, which left much to be desired. Cold food, flat soft-drinks and terribly slow service. Returning to the room after an hour or so we found that bath towels had not been provided and had to return to reception once again. During the night we realised that the air-conditioning unit had not been serviced as it spewed out a black mould-like substance. There is no regard for guests as patrons are permitted to play music obscenely loudly all through the night. Attempting to make coffee in the morning, after no sleep, we realised that teaspoons hadn’t been provided. To add insult to injury, I erroneously left a pair of shoes in the room while I rushed to pack and leave (a swarm of bees had taken over the room). When I called to ask if any of the staff had picked them up I was disappointingly told no. The only compliment that I will give is to the very friendly lady at reception who refunded us for the balance of our stay as we checked-out to find alternative hygienic accommodation.