Tài Khoản Khách
ngày 23 tháng 1 năm 2025
I am extremely disappointed by my experience at this hotel. I realize I may have been naïve, but I was shocked by how misleading the marketing is, and it seems the hotel may have paid for its stars and reviews. The photos were heavily edited, online ratings appear to be fake, and the "influencers" promoting the hotel seemed either paid or lacking basic integrity. I should have done more research instead of trusting the high ratings I saw. Considering the price we paid, the only positives were the safe environment, the beautiful beach, the kind staff, and the pleasant weather. However, there were many issues: Negatives: Resort in poor condition: Cottages were falling apart with broken windows, piers, and deteriorating structures (see attached photos). Yet, these were still offered at high prices. Kids' club: Despite email confirmation, the kids' club was closed upon arrival, which was a major factor in our booking. We were offered a babysitter, but the condition of the clubhouse and the high price ($30/hour) made me skeptical. Unsafe playground: The kids' play area was dirty and unsafe, with rusty equipment, sharp edges, and stagnant water. Room issues: Mold and bugs were present, especially in the bathroom and on the roof over the terrace. Poor Wi-Fi: The Wi-Fi was unreliable, making it impossible to use the baby monitor in our room. Bar issues: The bar frequently ran out of cocktails and even basic drinks from the all-inclusive menu. Dirty dining areas: Tables, chairs, and napkins were unusually dirty in the buffet restaurant. Limited food options: The buffet was repetitive, and food ran out quickly—dining earlier was a better choice. The à la carte restaurant was closed every day, and outside buffet hours, there was nothing to eat (no snacks, fruit, or even coconuts despite being surrounded by them). Low water pressure: Water barely flowed from the tap. Housekeeping: Despite multiple requests for towel changes, the staff rarely cleaned the room properly. Slow service: The wait staff at the buffet was understaffed and slow. Beach service: The beach was beautiful but poorly maintained, with old, rearranged sunbeds and no service. There was also no lifeguard at the pool or beach. Reception issues: Staff were often unavailable, and when I had a complaint, it was ignored. After arranging a meeting with the manager, I waited 30 minutes and was never attended to. In conclusion, if you're okay with a very low standard for the sake of a peaceful location, this place might work for you. However, I feel that the staff expected tips for even basic service, and the lack of proper service without them was frustrating. Tipping should be for excellent service, not for simply doing the job.
Dịch