Hilton Kyiv

First of all I wrote to hotel managers and director of operation ,namly,Rajab,Volcano and Speelman an urgent message during my stay but none of them replied to me. Declined payment due to a machine error and because of my two tried cards ended up with a fight with and in insult by staff namely Argem from room service. My dinner was cancelled after being received in my room as I was not allowed to eat before payment! i was offered a late preparation of dinner at 1:00 am which would take another 45 minutes to be prepared but I rejected it and nobody reacted to the room service attitude, on the opposite defence of their staff took place by the manager, Namely Dennis. I expected a feedback next day by management in response to this reported incident but did not hapoen. I had to wait for about 25 minutes for front desk staff checking in one customer!very slow process. Ehen you tell staff that you will be writing about things they reply in careless way ,probably due to the management redundancy and lack if reaction as mentioned above. In summary if you do not care about service you may go there at your own risk! Waleed Physician and quality executive

Discrimination by the gender, nationality. Poor hospitality, corporate ethics, management. Dispespect to Ukrainian nationals. General manager who doesn't respect Ukrainian nationals. I will not visit or recommend Hilton at anytime.

Overpriced rooms, outdated appliances and old furnitures, the room had a foul odour, the room looked nothing like i saw online, I refused to stay and i was denied a refund..,staff made no effort to help, I left the property regardless and I lost 10800UAH 👎🏽

This 4-night stay went very smoothly: no difficulties whatsoever, efficient helpful staff. Very good breakfast. Swimming pool is reasonable size and the pool area is pleasant. Room was spacious and modern; good desk for working. Ironing board and iron in the room.

This hotel is one of the best Hilton. Perfect. Everything new. Interior perfect designed. All great really. I had dinner experience in hotel and they have really lovely steaks and passion fruit lemonade. Rooms are very clean. All good really.

Unprofessional staff. Worst customer service. No value for money. Quite noisy. Bossy manager. Doesn't know how to treat guests. Not recommended to stay there at all. Manager should be there to correct the staff not to support there unprofessional behavior

Best place to stay in Kyiv. Great friendly service, all perfectly clean, good Lightning throughout, fast elevators, great spa, good food, smells clean, great concierge help, excellent reception staff fluent in English and Spanish

All was good but the receptionist. She was rude both at check in and check out. Was really strange. Otherwise, all went well. Great value for the price. Special shoot out to the housekeeping and breakfast teams.

Great Hilton hotel, not my first time at this hotel and I will come back. Wonderful Beds and the shower is perfect!