Farovon Khiva Hotel

I recently arrived at the Farovan Hotel in Khiva and, unfortunately, my experience was disappointing. Despite its reputation as the most expensive hotel in the city, I found the customer service at the reception to be lacking. Pricing was inconsistent throughout the communication re. my stay, and whenever I tried to address it, no one took responsibility. This was quite frustrating, especially since I had expected a high standard of service. The room itself was also underwhelming. It felt cramped and crowded, which was surprising given the hotel's price point. For anyone considering a stay here, I highly recommend getting the price in writing and confirming it multiple times before arrival to avoid any misunderstandings. Ultimately, we decided to leave and moved to the Bankir Hotel instead, which offered a much more pleasant experience at half the cost. I’m disappointed to write this review, but I believe it’s important to provide honest feedback. If management is interested, they are welcome to contact me for additional details.

At first I was a bit sceptical about the this hotel. Rest assured it is lovely hotel with huge rooms. Our room had a balcony that faced the courtyard. The view from there was very nice. The breakfast selection was western hotel standards and in fact better than some of the branded hotels we stayed at in Uzbekistan. The hotel is short ride to the tourist attractions. The only problem we had was on the last night when there was no restaurants available at the hotel for dinner. There was some inter country ministerial meeting and the restaurants were shut to the public without notice.

The Farovon was an excellent hotel choice for our 2 nights in Khiva as it offers really good, very clean facilities and is only a short distance to the tourist sights (20,000 som taxi arranged by reception). This meant that we could enjoy our sightseeing and then retreat to this very calm, relaxing hotel - we particularly enjoyed the courtyard which was a lovely spot to chill but there are also plenty of areas indoors. The Asian restaurant (Tokyo) was not open but we used the Italian restaurant both nights and both meals were good as were the drinks. Breakfast was also very good here with loads of choices as well as an omelette/egg station. The room was very clean, large and with a comfortable bed and the bathroom was also very good. We would definitely use again and recommend.

We spent one night at this nice hotel on our visit to Khiva. The property is large and very modern. The rooms are a nice size with all modern appliances & fittings. The staff were all very courteous and eager to help. The old city is a 10 minute car ride away. We had dinner at the Italian restaurant which was very stylish and the food was great too. Breakfast was rather ordinary with very few choices. Overall I would recommend this hotel to anyone visiting Khiva and is not particular about being very close to the old city.

This is a fairly new hotel, and by the country's standards, it is impressive (though not quite the Hyatt). The building itself is big and spacious, and the rooms are very comfortable. However, the place lacked life or a "vibe." It had the sterility of hotels in the Persian Gulf where ostentatious display is met by empty corridors and vast airconditioned spaces.

Beautiful new hotel, a 4-5 minute cab ride to the old town. Front desk staff was courteous and efficient. The rooms were very clean and comfortable. Bathroom was very nice and had everything one needs. The breakfast was very good and had an excellent variety.