oscar
27 tháng mười hai, 2023
I was supposed to celebrate my anniversary with my wife and I was supposed to arrive on December 15 but due to airline delay and weather delay I end up arriving until December 17 “after my fly fiasco i wanted to get to the bedroom and rest” but my adventure was just getting started it after I find out that my reservation had been canceled without a phone call, text message or email. After 20 minutes they managed to get me in a room, the room that I was assigned didn’t had a working AC, then I had to go downstairs once again to check for a new room they say it was not going to be ready so we decided to to grab something to eat, the front desk lady said she will reach me when it was ready once again I never got phone call or text message so, I check to see what the status was and I was told they reach me however I suspect they never try to reach me. We got to our new room and to my surprise the shower door wouldn’t close once again had to ask to get it fix mind it the rooms are premium prices $504 each night but you get what it feels like cheap quality room. After all this nonsense I try to speak to someone in regards of the 2 nights I was not there but I was charged for it, I was trying to use it as credit towards the resort or refund if possible well I was told I need to speak with Anisa Hosein the from manager she claim she wasn’t able to assist me with at the beginning, but she finally agreed to refund me one night “that never happened”
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