Best Western Plus Kentwood Lodge

Perfectly located, we could walk to dinner, shopping, etc. Enjoyed the hot tub in the hotel and the fireplace in our room made it cozy. Would stay again!

Front desk will call if you aren't out fast After reserving two rooms for 5 nights each, we were told that if we wanted to extend checkout 1 hour, there would be a charge for each room. At 11:07, the front desk called my cell phone and my husband's cellphone to say that if we didn't check out in the next few minutes, we would be charged. We were not out by 11:00 sharp because my husband misplaced the keys to our rental car, and he needed to unpack to find them. We were going to meet in town, but I needed to run back to the hotel to help look for them. Also, the cleaning cart was parked outside our rooms at 10:15 am. Meanwhile, our room was only cleaned once during our stay, even though we requested that it be cleaned one day earlier. We did not have do not disturb signs up for 3 of the 5 days because, at a minimum, we wanted to have the garbage taken out and toilet paper and coffee refreshed. On the day the room was cleaned, there coffee and coffee supplies were not refreshed. We had to find the cleaning cart on twice during our stay to get toilet paper for the room. All of that is fine, but to then park the cleaning cart in front of our door while the hotel is clearly empty and call our cellphone numbers after we just spent thousands of dollars on our stay tainted our experience at the hotel. It seemed as though they wanted to cut the hotel's cleaners hours to as few as possible and that their motivation was not around guest services, but around pinching pennies.

Perfect location to walk around the village and to all the great restaurants! The bed was extremely comfortable and the water pressure for showers was awesome! The staff were super helpful with recommendations and so sweet, and the coffee latte cappuccino machine was a nice treat each morning! Definitely would stay there on our return visit to Ketchum!

A delightful stay! We stayed 4 nights recently and had zero issues. Room was spacious, furniture was comfortable, location can't be beat and the staff was helpful and kind. Loved that we had a refrigerator and microwave so we could make our own breakfast each morning. Will definitely stay again next year.

Lots of road construction. High rise going up next door.

My first impression wasn’t the greatest, but overall I needed a place to sleep so it did the job. Enjoyed the bathtub because there were a bunch of kids in the pool area so I didn’t use the hot tub. There was something nasty spilled in the elevator the day I arrived and was still there after I left the next day. It was cool having a fire in my own room. It had a nice ambiance.