Borrowdale Gates Hotel

非常一般，不推薦吧

As very regular visitors to the Lake District my wife and I would usually book accommodation in Grasmere and it would be fair to say we have sampled just about every single hotel or guest house in the village over the last 20 years or so, however, on this occasion we decided to try the Borrowdale valley for a change of location and in turn chose to book the Borrowdale Gates Hotel, not least because of the very positive reviews it receives. Choosing a Classic room for two nights bed and breakfast check-in was from 3pm. On arrival the parking provided for hotel guests is extensive so I’d say you’d be very unlucky indeed to struggle for a spot even when the hotel is at full capacity. My wife and I were allocated room 7 which was on the ground floor and I must say it benefits from some great views onto the surrounding fields, valley and fells. As well as the actual room window a nice addition was a full opening door to the outside so it was great to have that facility to just step outside or at the very least have plenty fresh air circulating if you wanted it. The room itself was pleasant and quite nicely appointed, of ample size and had a comfortable king sized bed. The bathroom was again nicely appointed, a good size and with the shower over the bath. Given a choice we would have preferred a shower cubicle but in fairness the shower itself was powerful and had a rainfall head as well as a wall mounted hand shower head to use. Everything in the room appeared clean and reasonably well maintained with ample tea and coffee making facilities so overall all good for what is classified as an entry level room so to speak. The rest of the hotel internally is very good, with a pleasant bar and lounge for drinks with an adjoining restaurant area used for breakfasts and evening meals. My wife and I didn’t sample dinner but by all accounts the food comes highly recommended. Staying on the subject of food the one disappointing aspect of our stay was the breakfast. Wherever my wife and I stay we always choose the full English breakfast option and based on our extensive experience of hotels in Lakeland I would have to rate Borrowdale Gates full English as well below average. Now perhaps a bit of background information is required to explain the reasoning for that rating. I happen to follow a YouTuber called Black Crag that features videos of him hiking the Lake District with overnight stays at various places of accommodation, and on one occasion being at the Borrowdale Gates Hotel. I was very impressed the breakfast presented to him on his day of departure so I guess my wife and I had not unreasonably expected the same or similar but unfortunately what we received literally paled by comparison, and the photos I have included in this Trip Advisor submission demonstrates my point. One image is a screen-shot of Black Crags breakfast from his video on YouTube and the other being what I received. I think you’d agree quite a difference because one is noticeably fa

Having made a spontaneous reservation to the Borrowdale Gates Hotel, we were very pleased with our Classic Double. Well appointed, spacious with wonderful views. We dined in the restaurant for our 1 night stay. The service perfect. The food exquisite. Nothing more to say. Lovely area to explore and roam taking a wonder up to Walla Crag on Sunday following a scrumptious breakfast. The price overall, taking into account the location, quality and service we found reasonable.

What a delightful find The Borrowdale Gates hotel is. We had a truly memorable 2 day break. We enjoyed the peace and calmness of this hotel, the fine dining restaurant with its superb Menu of well presented well cooked dishes served by courteous and attentive staff who made sure quests were happy at all times. We will return soon and stay longer...please DO NOT change a thing.

A lovely stay at Borrowdale Gates Hotel, the location is beautifully quiet with views down the Borrowdale Valley. We stayed with the Dinner, Bed and Breakfast package, the food was lovely with the younger staff attentive and pleasant. We stayed in The Wainwright which was a great dual aspect room, nicely sized and decent bathroom.

I’m writing to share my recent experience at Borrowdale Gates Hotel, which unfortunately fell short of the high standards I previously enjoyed. Following a wonderful first visit in January—despite the issue of having no hot water in the Castle Kreg room, which was resolved efficiently—I was assured we could return and stay in the same room to enjoy the full experience. Based on this, I booked a stay for July (11th–13th), but due to a family wedding, I had to move the dates to the weekend of July 18th–20th to coincide with my partner’s birthday. In the weeks leading up to our stay, I attempted to confirm the promised room upgrade via email and by calling the hotel multiple times. Unfortunately, I received no response to my emails, and my phone calls went unanswered. Assuming this had been noted as previously discussed, we made our way to the hotel. After a long 10-hour drive on Friday, I called the hotel en route to book a dinner reservation, as our package included both dinner and breakfast. I was informed by Kate—who was unfortunately very rude—that our booking only included bed and breakfast. Unable to access the full invoice on my phone, I canceled the dinner booking, not wanting to be charged again for something already included. We had no choice but to purchase food elsewhere that evening. Upon arrival, we were assigned Room 11—not Castle Kreg, as promised. I raised this at reception and was asked to forward my original invoice to clarify our booking details, which I did. Later, my partner and I had a few drinks, which I paid for in cash directly to the lovely Poppy, who provided excellent service. However, when checking out the following morning, Kate was again unhelpful and argumentative. She insisted I should have spoken to her earlier, even though her colleague had instructed me to speak with her Sunday morning. She also attempted to charge me for the drinks I had already paid for, and despite all the confusion and miscommunication, still insisted I pay the full amount—despite not having received the dinner included in the original package. This experience has been incredibly disappointing, particularly given how much we enjoyed our first visit. The lack of communication, failure to honor our agreed room and package, and the poor customer service from Kate throughout our stay were all unacceptable. I will be escalating this matter further, but wanted to share this feedback so that future guests are aware of our experience.