Tài Khoản Khách
ngày 24 tháng 7 năm 2024
The apartment looks good and well furnished, however the problem came from the technical issue. Immediately after we checked in the host informed us that in our two bedroom apartment only one air conditioning unit is working. The worst part - the host bluntly stated that fixing "may take one or two days, or maybe will take a month or more". After I got seriously upset and complained that this greatly reduces our comfort (we are talking about seven days stay in a 35-37 Celsius heat), the host did not show any empathy or suggested any solution (room change maybe?), but only said that 1) A/C comes for free and therefore we did not pay for it (What???) and therefore we have no ground to complain, and 2) he (the host) did all he could (called the technician....allegedly) and there is nothing more he can (or rather wants to) do. Further complaining to him only resulted in our host saying to me and my family : "I don't like your attitude!" ....really now??? To say that we are all in shock is to say NOTHING! I seriously recommend to everyone to avoid this place or even cancel any future bookings. People that run this place have zero knowledge about hospitality or even a simple empathy! Horrible!!!
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